When this box is checked, you can set due dates for Tickets when you create or edit them. These due dates will trigger Syncro to send notifications to the assigned tech and the Private Staff Email. 

Due dates can be defined in minutes, hours, or days. Click the “Default Due Date” link to display these options:

Check this box to give unassigned tickets to the first responsive technician. 

Note: The “Enable Ticket Assignment” box must be checked to use this feature. 

When this box is checked, whenever Syncro captures a valid Lead, that Lead is converted to a Customer and a Ticket. 

Note: The inbound communication must have at least a name and/or phone number for Syncro to create a Customer. If it doesn't, the communication will remain in the Leads tab and no ticket is created.

Check this box to be able to choose the dates and start/stop times for your Ticket LABOR LOG entries.

See also: Choose a Date for Ticket Timer Log Entries.

Check this box to be able to set up customer-specific internal warnings on tickets. Internal Ticket Warnings are configured per customer on the Customer Details Page when in Edit Mode:

When this box is checked and a ticket is invoiced, the ticket's status field automatically updates to “Invoiced.”

When this box it NOT checked and a ticket is invoiced, the Status field remains in the same state as prior to invoicing. 

In either case, the Billing Status field will automatically change to "Invoiced."

See also: How Ticket Statuses Change.

Check this box to make the default in the Ticket's COMMUNICATIONS section a “Private Note." 

See also: About the Ticket Details Page.

Check this box so that when a customer emails you and Syncro creates a ticket, the customer also automatically receives a Ticket Autoresponder email confirming ticket creation.

See also: Automatically Create Tickets from Inbound Emails. 

Check this box to emphasize tickets on the Ticket Dashboard that are past due (they will blink):
 

Check this box to set Ticket Priorities on tickets, so your team knows which ones to address first:

When this box is checked, Syncro does not display the progress bar at the top of your tickets. When displayed, the progress bar looks like this:

Check this box to attach the "Large Ticket" PDF to every Ticket Comment email that Syncro sends. The “Large Ticket” option is the primary ticket PDF (vs.. a subset like the Ticket Label or Ticket Receipt options).

Navigate to a Ticket's Details page then select “Large Ticket” from the PDF icon to see a preview and/or see Customize PDF Templates.

Check this box so that whenever someone stops a Ticket Timer for a billable Rate in the Labor Log, Syncro automatically charges this time to the ticket. Creating a Ticket communication for a billable labor rate will also automatically charge the entered minutes spent.

See also: About Syncro's Non-Billable Labor Feature. 

Check this box so that Ticket Timer entries will be Non-Billable by default (across your entire Syncro account). 

Note: If you have appropriate permissions, you can still toggle individual entries from Non-Billable to Billable.


See also: About Syncro's Non-Billable Labor Feature. 

Private Staff Email

Tech Reminder Email

The Private Staff Email is where you'll receive a lot of notifications concerning tickets, mostly. For example, the Tickets Due Tomorrow email notification will go this address for all tickets due the following day.

The Tech Reminder Email is where Syncro sends certain reminder emails to alert all your technicians. 

See also What emails does Syncro send out and when?

Note: If you don't want to receive these notifications, change the text field value to something other than your email. Some users create a specific email address for the Admin Notifications and another for Tech Reminder emails.

Enter the default labor product Syncro will use when adding time to a Ticket Timer in the Labor Log. This product must be a Labor product type.

See also: Create Labor Types. 

Enter the text you'd like to use for Ticket charges that do NOT use the Ticket Timer. Here are some specific tags you can use for this field: 

{{ticket_charge_name}}

{{ticket_charge_description}}

{{ticket_charge_user}}

{{ticket_charge_date}}

{{ticket_charge_quantity}}

{{ticket_charge_price}}

Enter 15, for example, and if a customer replies to a ticket email 16 days after the ticket was resolved, Syncro will create a new ticket instead of re-opening the old one. 

Note: This setting only applies to email replies. When someone replies via SMS, there is no way to tell which ticket they are replying to, so an SMS reply will always open a new ticket.