These improvements cover updates made since the January 15th release.

New Features

New Ticket Page Beta

The Ticket Page is a core part of the Syncro experience that most users interact with many times a day. This volume of interactions means that even small changes can have huge impacts to usability and efficiency over time.

We set out to redesign the page to make it as easy as possible for you to navigate effectively, quickly find what you are looking for, and manage your tickets, while making it feel modern and aesthetically pleasing. You can turn on this Beta Feature in your Ticket Settings:

Your feedback has been instrumental in guiding this update and showing us where our user experience can be improved, and we hope you like the results. Here's what's new:

• Ticket Views Panel: Easily access and pin your most important Ticket Views with our left-hand navigation panel.
• Color-Coded Ticket Statuses and Priorities: Configure custom colors for different Ticket Statuses so important tickets stand out. Ticket Priorities are hard coded, with Urgent tickets in red, High tickets in yellow, Normal tickets in blue, and Low priority tickets in grey:
  
  
   
• In-line Editing: Edit more ticket fields right from the Ticket Page, including Due Dates, Ticket Subjects, SLAs, and Contracts. No more clicking back and forth to the Ticket Details page. 
• Ticket Groupings: Easily see the total number of tickets by status, technician, customer, and more. Expand any group to see the individual tickets:
  

Read more here: About the Tickets Tab/Page.

Note: There are some reports from our early access partners of slower than expected performance loading some Ticket Views and scrolling through long lists of tickets.  We are actively working on fixes to address those issues. 

Mobile App Enhancements

This update adds @mentions to the mobile app, letting you collaborate with colleagues or end users. This update also removes character limits in ticket comments.

Read more here: Syncro Mobile: Work with Tickets.

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

Window Agent

• Fixed an issue where URLs in the agent system tray menu would open the Documents folder in Windows File Explorer instead of launching the URL in the default browser.
• Fixed an issue where the script module command ‘Get-ScreenCapture’ with flags ‘-WarningAction SilentlyContinue’ enabled would not run silently in some cases.
• Updated default logos and branding of the Syncro agent processes in Windows.
  Included backend updates to Windows patching in preparation for the upcoming Windows Patching dashboard release.

Tickets

Customer replies were not always moving tickets to the top of the Ticket list sorted by Last Update.

End User Portal

Issues were resolved with the “View Mine” permissions for Assets and Tickets when the toggle to disable billing and invoicing was turned on in Account Settings.

Mobile App

An issue causing an “Access blocked” error when logging into the mobile app with SSO using Google Auth was resolved.

Other

Updated copy in the Mailbox setup flow to help clarify steps needed outside of Syncro to configure Mailboxes.