Latest Updates
Table of Contents
Since the feature release on September 2, here are some quality of life improvements that we have made in Syncro:
App Center
- Fixed the Database Exports App Card description of file formatting; and also it now redirects to the correct documentation article.
- Updated the CloudRadial app card in the Syncro App Center to remove outdated partner discount information and fix a broken sign-up link, which now points to CloudRadial's current Syncro integration page.
Assets
Fixed an issue where a customer organization's Network Discovery tab could show "An Error Occurred" instead of listing discovered devices and profiles.
Customer Organizations
Fixed an issue where the Customer/Organization Communication Log wouldn't display Submitter information on paginated results beyond the first page.
Payments
Fixed an issue that could cause some ACH payments processed through Worldpay to remain stuck in a Pending status and fail to sync to QuickBooks Online, even after funds had fully settled. This fix covers new payments going forward — any already-stuck historical payments will need to be manually resynced to your accounting platform.
Tickets
- Ticket Worksheets now have hyperlink support in the names and content areas.
- The Ctrl/Cmd + K hot key sequence that used to open Smart Search has been disabled due to conflicts with standard browser behavior for those hot keys.
- Fixed an issue where a trailing space was missing after the Customer Name variable in the autogenerated Contract Expiration ticket's Initial Issue Private Note.
Windows Agent
- User Login Activity Accuracy: Resolved an issue where Windows cached logon events (Logon Type 11) generated false login entries in the Activity Feed when switching accounts on the Windows login screen prior to password entry.
- Immediate Windows Patch Data Sync: Updated the manual Sync Asset Data action to ensure missing and recently installed Windows Updates refresh instantly on demand.
- Backend Support for Asset System Reporting: Added agent backend support for upcoming BitLocker Encryption Status and Recovery Key reporting, Windows License Status, RAM Type details, and active Power Plan tracking.