Since the feature release on December 3, here are some quality of life improvements that we have made in Syncro:

API

• Updated Ticket Worksheet API to accept more than one field update in a single API call.
• A new parameter has been added to the Tickets API called all_comments which controls whether all comments are returned for Tickets or just the initial comment.  It is set to true by default so that there is no change in behavior, but it is recommended to set to false particularly if experiencing timeout errors.

Assets

• Added permissions to Security Groups for All Customers for Viewing, Creating, Editing, and Deleting Asset Custom Fields.
• Fixed an issue where saved asset searches returned a 404 error if the search referenced a policy folder that had been deleted.
• Eliminated a memory spike in the SyncroLive process caused by screen resolution changes during Remote Desktop sessions.
• Resolved persisting ‘Remote Host not Found’ errors in Backgrounding Tools resulting from our agent not exiting properly after Windows session changes (e.g. logout, RDP connections).
• Fixed an issue that could lead to Managed Defender 'Threat Detected' RMM Alert not triggering Notification Set for 'RMM Alert - Was Created' Event.
• Fixed an issue where the ITGlue links for Assets were not working.
• Fixed an issue where Assets transferred to a new Customer Organization via a merge were getting reassigned to the original, now archived Customer Organization.

Backup

Improved handling of 0 users on the usage reports.

Customer Organizations

Fixed an issue where tags added to a Customer Organization from the Edit page were not saving.

Invoices

• Addressed an issue with timeouts which could be triggered when deleting line items on estimates and invoices as well as on invoice deletion.
• Fixed the table header formatting on Recurring Invoices.

Microsoft 365 integration

Added information about Baseline Rules aiding in categorization and providing more insight into how their implementation may impact an organization.

Mobile App

The scope of tickets displayed to users with limited customer access has been improved.

Payments

Fixed an issue that could lead to a 500 error on successful payment confirmation in the End User Portal.

Reports

• Added Top 5 Devices with Alerts as Visual and Text Block options for both Executive and Internal Summary Reports.
• Fixed an issue in the Customer Sales Summary where, in some cases, the customer balance inaccurately display balances of $0.
• Fixed an issue where the Ticket Time by Technician Report could result in a timeout when a time period greater than 2 months is selected.

Scripts

Manual, on-demand script runs now execute immediately before any pending recurring scheduled scripts, resolving delays for urgent actions.

Tickets

• Renamed the system Ticket View previously called “All” to be “All Unresolved” to better reflect the tickets that it is actually returning.
• Applied alphabetical ordering to the Technician drop down lists on the Ticket Index and Ticket Details pages.
• Fixed an issue where the Billable Time column on the Ticket Index page was not getting updated from the Labor Log.
• Fixed an issue where the tooltip did not clear when using the quick resolve checkmark on the Ticket tab in quick succession.
• Fixed an issue where technicians who weren't also global administrators could not change the Ticket View applied to the Open Ticket Dashboard.

Other

• Addressed an issue causing time-outs with the Notifications slide out at the top of all pages.
• Fixed an issue with adaptive cards not posting notifications to the Teams mobile app.
• To avoid timeouts with tickets that have many large comments, Syncro's PowerBI integration now only pulls in the initial comment for Tickets.