Latest Updates
Table of Contents
Since the feature release on June 3, here are some quality of life improvements that we have made in Syncro:
APIs
- Updated Purchase Order API to allow partial receipts and provide serial numbers in a single receive call via POST /api/v1/purchase_orders/:id/receive in order to handle complex receiving workflows (partial shipments, serialized inventory).
- Updated Purchase Order API to allow the upload of file attachments to a PO via POST.
Assets
- Fixed an issue where disabling Webroot Integration would also disable Managed AV in policies and uninstall Emsisoft from assets.
- Fixed an issue where adding a string to the search field within an Asset Saved Search would not further filter the list of assets.
Calendar
Fixed an issue where the Google Calendar “Select the calendar to sync to” modal would not scroll with 12 or more calendars, preventing selection of the additional calendars.
Customer Organizations
Fixed an issue where manually updating Prepay Hours on the Organization Overview and/or a Ticket page erases all existing Organization Tags.
Microsoft 365 Features
Fixed an issue preventing baselines from being detached from tenants.
Mobile App
- Added Notification Center screen which will display any Notifications received by the app.
- Updated the Asset Detail screen to include Last User, Last Boot Time, and Last Sync information.
- Fixed an issue where users couldn't save time updates for appointments.
Product Bundles
- Product Bundles added to Ticket Charges which contain Maintain Stock or Serialized products will now correctly reserve instances for those products.
- It is now possible to expand a Bundle added to Ticket Charges to see the contents of the Bundle.
- Now when adding bundles to invoices with the quantity of 2, they should appear as a single line item with x2 of all the contents.
- When adding Bundles to a Ticket, you can now add more than 1 at a time.
- Updated Sales Detail Report to make it clear when products are an part of a bundle.
- Fixed a case where when adding a bundle to a ticket, totals are summed twice until page refresh.
Reports
Fixed an issue where Bulk Clear RMM Alerts were not always reflecting in Executive Summary report as Alerts Resolved.
Tickets
- Fixed an issue where the Response Time was not getting populated for tickets in certain scenarios.
- Fixed an issue where tickets were not deleted when using the Select All checkbox option followed by selecting Actions and clicking Delete.
- Fixed an issue preventing Ticket Views from displaying the correct list of tickets when clicking on page 2 or subsequent pages.
- "Send Diagnosis Reminders: Hourly" and “Daily Diagnosis Reminder” emails are now sending correctly.
- Fixed an issue where the automated ticket status change notifications were referencing the wrong status.
- Ticket Subject is now required when creating a ticket from a Check In Form.
- Fixed an issue where using both a Primary and Secondary Grouping in a Ticket View would result in an error.
- Fixed an issue where the content of a customer reply would not display in the ticket.
- Leads with invalid statuses can now be processed in the Leads table as they will display by default until the table is filtered by status.
Other
- Fixed an issue where the 'Patching' tab would not display for technicians assigned to Security Groups for Select Customers with the permission granted.
- Fixed an issue where you were unable to search for products using the "Enter" key on the keyboard numerical pad.
- Fixed an issue with creating a new connection to Xero through the App Center.