Latest Updates

Since the feature release on July 8, here are some quality of life improvements that we have made in Syncro:

API

Scripts can now be scheduled to run via a new endpoint: post /rmm/public_scripts/{asset_id}/ schedule.  See our API documentation for more information.

Assets

• Fixed an issue with the Wake on Lan action where it would record in the Activity Log but not actually execute if the network adapter of the asset had changed.
• Fixed an issue with downloading the Linux agent using the curl command that would result in errors.
• Fixed an issue where the Automated Remediation - List and the Automated Remediation - Create permissions were not enabling the respective functionality when assigned to non Global Admin users.

Customer Organizations

• Improved the performance of the Customer Organization Quick View that loads throughout the product.
• Fixed a 500 Internal Server Error when attempting to delete a Customer Organization.

Invoices

• The Ticket Charge Line Item order is now preserved when converting a Ticket to an Invoice.
• Fixed an issue where the Invoice subtotal calculated incorrectly when ad-hoc bundles were used.
• Fixed an issue which could have line item search result drop down scroll away from the line item field.

Microsoft 365 Integration Features

Previously, the Entra ID User Sync would only assign Syncro Assets to Syncro End Users at the point in which the Syncro End User was created by the Entra ID User Sync. Now, if a device assigned to a user in Entra ID matches the MAC or internet address of a Syncro Asset, then it will be assigned to the Syncro End User mapped to the Entra ID User at any time.

Payments

Fixed an issue where in some cases the refund processing failed with "No gateway available to refund payment" (Worldpay & Authorize.net)

Product Bundles

• It is now possible to sort line items within a bundle on Estimates and Invoices.
• Fixed an issue where users were unable to select a serial number for products within a Bundle in Ticket Charges.

Reports

Improved the performance of the Communication Log Report.

Tickets

• The SLA Breached and SLA Breaching Soon indicators now display next to the Ticket Number in all Ticket lists. Previously, the indicators were hidden if Due Dates were not enabled on the Ticket Settings page in Admin even if the ticket had breached or was breaching SLA soon.
• New Ticket Template Tag is now available: {{comment_sender_name}} shows the name of the person who sent the ticket comment.
• Fixed an issue that could cause a 504 Gateway Timeout error on Tickets.
• Fixed an issue where the "Ticket Timer - Time is Non-billable by Default" setting was not being respected by Timer Entries created with the setting "Enable Detailed Time Entry For Ticket Comments" also enabled.

Windows Agent

• Fixed an issue with Event Log Monitoring where Microsoft Defender detections (Event ID 1116) in the Windows Defender Operational log failed to trigger RMM alerts.
• Corrected System Check alert timing so that "Notification After" thresholds are properly honored and failure timers do not unexpectedly reset during routine or manual agent syncs.
• Digitally signed the RepairTech.Common.Tools.dll and filepusher.exe components to prevent environment verification warnings and ensure smooth background processing execution.
• Corrected an issue where Windows ARM-based assets incorrectly reported the WOW6432Node display version instead of the true native OS release version under the Asset System Info tab.
• Fixed an issue where Backgrounding Tools Terminal was not displaying output on Firefox.