Since the feature release on April 1, here are some quality of life improvements that we have made in Syncro:

End User Portal

You can now reset a portal user's MFA in a single click. Navigate to the End User, Org Detail, or Org Edit page, select Actions, and click Reset MFA. The user's profile and permissions stay intact while they're prompted to set up a new authenticator on their next login.

Microsoft 365 integration

Fixed an issue where edits to the Entra ID User Sync were not saving properly.

Mobile App

• Added bar code scanning capability for searching Assets in the Mobile App.
• Fixed an issue where some drop down lists were not displaying on Android Pixel 10 and 10XL devices.

Scripts

Fixed an issue which resulted in the inability to Upload .xml or .html Files as Attachments.

Tickets

• Issue Type is now required for Customer Check-In Forms on Custom Widgets. Previously, Issue Type was not required and submissions without Issue Types were generating Leads instead of Tickets.
• Fixed an issue where the Initial Issue email was not getting sent when tickets were created via the API.
• While filtering Tickets by Technician, technicians in Security Groups for Select Customers will only be able to filter by other technicians in the same Security Group and technicians in Security Groups for All Customers. They will not have the option to filter by technicians in other Security Groups for Select Customers.

Other

Fixed Purchase orders not containing the item name or correct account mapping when synced to Xero.