Latest Updates
Table of Contents
Mac & Linux Agent Release: August 19, 2026
Mac Agent version 1.22 and Linux Agent version 1.0.9 will be deployed on Wednesday, August 19, 2026.
Key updates in this release:
- [Mac] SentinelOne Antivirus Detection: Resolved an issue where Mac assets with active SentinelOne installations were not recognized, causing false "No AV detected" alerts in Syncro. SentinelOne is now properly detected as a valid antivirus product.
- [Mac & Linux] Backend Support for Splashtop Attended Access Updates: Added agent backend support to read and apply Splashtop permission parameters for upcoming Splashtop attended access features.
Important Information for all Agent Releases:
- Updates are automatic; no manual action is needed.
- Action required for allowlisting: If you use security tools, please ensure your agent paths are allowed to support continued automatic updates.
For details, see our Exceptions and Allowlist documentation.
Since the feature release on August 5, here are some quality of life improvements that we have made in Syncro:
Agent
Syncro Service Stability Improvements: Resolved a process manager crash signature impacting both Syncro.Service.Runner.exe and SyncroLive.Service.Runner.exe, improving background service stability.
Calendar
Fixed an issue where additional days could be added to all-day events created in Syncro and synced to Outlook.
Microsoft 365 Features
Fixed a bug with Entra group membership syncing when groups had objects other than users in it.
Product Bundles
It is now possible to use Bundles in QTY's greater than 1 per line item in Recurring Invoices. Bundles can also be used with dynamic line item counters.
Tickets
- Ticket page columns can now be set by Ticket View. When saving column preferences, there is a choice to save to all views or to the current view. Choosing to save to the current view, allows different columns to display depending on the type of tickets and usage of the Ticket View.
- Fixed an issue where tickets created from Ticket Blueprints configured to send the initial email to the end user did not send the email.
- Fixed an issue where the ability to view current tags as well as to add new tags to tickets was missing when bulk editing tickets.