Since the feature release on November 5, here are some quality of life updates that we've made in Syncro:

Calendars

Fixed an issue where hovering a full day appointment caused unexpected UI issues.

Chat

Fixed an issue where chat sessions didn't always terminate properly causing assignment settings in policies to not be respected.

Invoices

Fixed an issue where the Pay Online and PayPal links didn't display in invoice emails if one of the identified recipients doesn't have an email address configured.

Microsoft 365 Integration

Added logic to prevent admins from having to authenticate multiple times when setting up a new tenant.

Mobile App

Improved the home screen loading performance.

Policies

Fixed an issue where editing the option to Skip Offline Assets on a previously saved policy would not update effective policies.

Reporting

• Fixed an issue where Ticket Time By Customer and Ticket Time Entry Reports were incorrectly showing billable time for the non Billable fields.
• The Site/Address column in the Ticket List block of Report Builder will now display the Site Address consistently.

Tickets

• Added Additional CC fields on Tickets-New page.
• Improved the UI of the Additional CC fields on Ticket-Workflows.
• Fixed a scenario which could lead to recurring tickets not generating when expected.
• Fixed an issue when downloading a PNG would instead first open it into another tab in the browser unexpectedly.
• Fixed an issue where multiple tickets could be created when quickly clicking the Create Ticket multiple times.

Other

• Added Contact Tags to the PDF/Email Ticket Templates list.
• Fixed a case where the 'Contact - Was created' Notification set stopped working.
• Update the Product Description field on the Products & Services Index to wrap more appropriately within the page.