Since the feature release on September 3, here are some quality of life improvements that we've made in Syncro:

Admin

• Fixed some UI elements in the Admin menu not closing as expected in very low screen resolutions.
• Fixed UI copy not being visible in Dark Mode on the Account Management page.

Mac Agent

• Resolved an issue where a debug tool intermittently appeared in the system tray menu.
• Moved UI logs to the user library for enhanced security.
• Added support for correctly identifying Heimdal's Thor Agent as onboard antivirus software.
• Updated Syncro branding.

Tickets

• Ticket Subjects can now be edited inline on the Ticket Details page reducing the previous clicks required to go to the Edit page and save from there.
• Updated the Additional CC field on tickets to reduce clicks and improve experience.
• Fixed an issue where notifications were not sent when an SMS text reply was received from a customer for a ticket.

Other

To improve data security, we've updated the 'Downloads' security group permission to 'Downloads (They Generated)', limiting non-admin users to viewing only the reports they've personally exported. Global Admins retain full visibility and can now see which user initiated each download.