Since the feature release on April 1, here are some quality of life improvements that we have made in Syncro:

End User Portal

• You can now reset a portal user's MFA in a single click. Navigate to the End User, Org Detail, or Org Edit page, select Actions, and click Reset MFA. The user's profile and permissions stay intact while they're prompted to set up a new authenticator on their next login.
• The new End User Portal now includes a Ticket Worksheet Progress section on ticket detail pages, giving your customers direct visibility into worksheet completion without needing to contact your team. Each worksheet marked as Public appears as an expandable accordion showing the title, completion percentage, and task list items in a clean, read-only view.

Invoices

Strengthened Email Loop prevention mechanisms and reduced the chances of triggering incorrectly via invoice email systems.

Microsoft 365 integration

Fixed an issue where edits to the Entra ID User Sync were not saving properly.

Mobile App

• Added bar code scanning capability for searching Assets in the Mobile App.
• Fixed an issue where some drop down lists were not displaying on Android Pixel 10 and 10XL devices.

Payments

Fixed an error which was causing a 500 error when storing payment profiles in the End User Portal.

Purchase Orders

• Fixed Purchase orders not containing the item name or correct account mapping when synced to Xero.
• Fixed an issue with discount percentages on Purchase Orders not saving decimal values.

Reports

• Fixed an issue where the Ticket Count by Customer Report was sometimes inaccurate.
• Fixed an issue where Software Inventory Report (PDF) failed to generate or appear in Report Downloads for large datasets.

Scripts

Fixed an issue which resulted in the inability to Upload .xml or .html Files as Attachments.

Tickets

• Issue Type is now required for Customer Check-In Forms on Custom Widgets. Previously, Issue Type was not required and submissions without Issue Types were generating Leads instead of Tickets.
• When only 1 Customer Organization matches the search string when creating a Ticket, you can now press Enter to create the Ticket with that 1 matching Customer Organization without additional clicks.
• Fixed an issue where the Initial Issue email was not getting sent when tickets were created via the API.
• Fixed an issue where the Ticket Comment email was sent instead of the Ticket Created email when creating a ticket from a Ticket Workflow.
• While filtering Tickets by Technician, technicians in Security Groups for Select Customers will only be able to filter by other technicians in the same Security Group and technicians in Security Groups for All Customers. They will not have the option to filter by technicians in other Security Groups for Select Customers.
• Fixed an issue where archived organizations were available in the ad-hoc filter for customer organization on the Ticket page.
• Fixed an issue which could lead to text in the Labor Log clearing before it was submitted.

Other

Updated Toggle integration to fix a sync issue.