Latest Updates
Table of Contents
Syncro Agent & Backgrounding Tools Release: 5/13/26
New versions for all Windows, Mac, and Linux agents, along with Backgrounding Tools, will be deployed on Wednesday, May 13, 2026.
Key Updates in This Release:
- Improved Script Reliability (Windows): Resolves an intermittent issue where scripts set to "skip if offline" failed to run on online devices.
- Backend Monitoring Updates: General backend updates to internal logging and monitoring to ensure continued agent reliability.
Important Information for all Releases:
- Updates are automatic; no manual action is needed.
- The update affects the path: C:\Program Files\RepairTech\Syncro
- Action required for allowlisting: If you use tools like ThreatLocker or AppLocker, please allow this path to ensure continued updates.
For details, see our Exceptions and Allowlist documentation.
These are the Quality of Life improvements made in Syncro since the feature release on May 6.
API
- Added asset policy management to the Syncro API. You can now view and update the policy folder assigned to an asset directly via the API.
- Added policy folder management to the Syncro API. You can now create, modify, and delete policy folders directly via the API.
Invoices
Fixed an issue where multiple tickets were getting created for customers when recurring invoices are set to create a ticket a month before a customer's contract is set to expire.
Payments
Created a new report called "Stored Profiles by Organization" which lists all Stored Profiles across customers and associated information to help manage and maintain stored Credit Card and ACH profiles for billing.
Reports
Fixed an issue on the Company Overview Report where the Last Month to Date values were incorrect.
Tickets
- Clicking on pdfs, jpegs, png or gif file types will now render in browser and do not force a download to view.
- Fixed an issue where characters entered after a URL in Ticket Comments were included in the hyperlink causing the link to not work.
- Fixed an issue where opening or closing sections on the Ticket Details page in one browser tab would unexpectedly update in other browser tabs of that user before a page reload.