These are the Quality of Life improvements made in Syncro since the feature release on May 6.

API

• Added asset policy management to the Syncro API. You can now view and update the policy folder assigned to an asset directly via the API.
• Added policy folder management to the Syncro API. You can now create, modify, and delete policy folders directly via the API.

Assets

• Added Customer Organization Name next to the Asset Name in results from Search All Things to more quickly identify the asset.
• Fixed an issue which could result in a 504 error when navigating to the Assets page.
• Corrected the link on the popup when clicking Remote Access for a Mac asset that hasn't been configured with Splashtop permissions.

Calendars

Fixed an issue where all day appointments were taking up more than 1 day on the calendar.

Customer Organizations

Fixed an issue with Organization Saved Searches filtered by Ticket Count or Dollars Spent.

Estimates

Fixed an issue where 2 ticket notifications were being sent when a customer replied to an email generated from an estimate linked to a ticket.

Invoices

• Added Ticket Title column to the Pending Ticket Charges table on the invoice Line Items widget so that it is easier to identify the ticket associated with the charge.
• Fixed an issue where multiple tickets were getting created for customers when recurring invoices are set to create a ticket a month before a customer's contract is set to expire.
• Xero integration: Fixed an issue which was leading to the accounts field in Xero being blank on POs.
• QuickBooks integration: Fixed an issue where Projects created in QuickBooks Online are syncing as customer in Syncro.

Microsoft 365 integration

Added a notification when M365 mail integration disconnects to more clearly communicate how to fix the disconnection.

Mobile App

• Fixed an issue where the Time Clock state would get misaligned on mobile after editing an historical time log on web.
• Fixed an issue which could lead to the Ticket Timer to not load and display blank.
• Fixed an issue where chats were not displaying correctly on the Chats tab screen.
• Fixed an issue which led to drop down fields not correctly opening on Android devices.

Payments

Created a new report called "Stored Profiles by Organization" which lists all Stored Profiles across customers and associated information to help manage and maintain stored Credit Card and ACH profiles for billing.

Reports

Fixed an issue on the Company Overview Report where the Last Month to Date values were incorrect.

RMM

• Resolved an intermittent issue where scripts set to "skip if offline" failed to run on online Windows devices.
• Added a --skip-os-check flag to the Linux CLI installer, allowing installation on AlmaLinux, Rocky Linux, and other RHEL- and Debian-compatible distributions without having to modify system files.

Tickets

• Clicking on pdfs, jpegs, png or gif file types will now render in browser and do not force a download to view.
• Added new setting “Ticket Comments - Automatically set status to ‘Waiting on Customer’ when email is sent” added under Admin > Tickets > Preferences so that the team's workflow stays organized without relying on manual updates that can be missed.
• Fixed an issue where characters entered after a URL in Ticket Comments were included in the hyperlink causing the link to not work.
• Fixed an issue where opening or closing sections on the Ticket Details page in one browser tab would unexpectedly update in other browser tabs of that user before a page reload.
• Fixed an issue where the Ticket page did not automatically insert a new grouping in alphabetical order until the page was refreshed.
• Fixed an error which could result in Leads failing to change to 'Won' when a ticket is created.

Other

• Fixed an issue that could result in a webhook URL disappearing from Notification Sets.
• Fixed wording on the IP Allow List so that it was more clear when it's enabled or disabled.
• Fixed issues with the overdue reminder banner both in how and when it displayed to users.