Since the last feature release on April 9, 2025, here are some things we've updated in Syncro: 

Agents

• Improved our agent installer when reinstalling in Windows to automatically remove previous versions of the agent and install the latest version.
• Updated the agent download service for script files and branding to improve agent performance.
• Fixed an issue with the agent installer and installer scripts where EXEs would not install silently when using the '--console' argument.

Invoices

Updated the 'FROM' address within the Invoice Reminders to correctly reflect the correct outbound mailbox.

Mobile App

• Now when you create a Ticket, you will be taken directly to the Detail page of the newly created Ticket rather than the Ticket Index.
• Added 'Assigned End User' to the Ticket Detail so you can assign, remove, or re-assign End Users (Contacts).
• Added 'Assigned End User' field to Ticket Create page to associate Tickets to a specific End User (Contact).
• Addressed a problem where when you tap on an Alert from the phone's Notification Center you would not be taken directly to the corresponding Alert notification.
• Fixed an issue that was not forwarding the user to the corresponding alert when tapping on the notification.
• Now when you create a Ticket, you will be taken directly to the Detail page of the newly created Ticket rather than the Ticket Index.

Products & Services

Updated "Inventory Settings" header on the Admin page to "Products & Services" so that it's aligned with the tab naming convention.

Reports

• Fixed an error that caused the Team Average value in the Tech Utilization Report chart to not display correctly.
• Fixed an error causing the Inventory Valuation Report to account for when a Product's Cost is manually overridden in calculations.

Tickets

• Added Ticket Tag Field to Recurring Tickets
• Added record of merged ticket to final, resulting ticket.
• Fixed an issue where several Ticket Info fields would overflow unexpectedly when the customer email was more that 20 characters.
• Updated the Ticket Worksheet progress indicator to decrement if step progress were reversed.
• Deployed a fix so that time stamps in the Labor Log now display correctly.
• Fixed ‘Failed to get ticket data’ error that was occurring on the new Ticket page.

Other

• Added "estimate_name" to Estimate API endpoint
• Properly scoped access to RMM Alert Mutes