Syncro Claude Plugins

The Syncro Plugin repository in GitLab (https://gitlab.com/syncrosecure/syncro-plugins) is the central hub for AI tools designed to enhance your workflow across Claude Chat, Cowork, Code and other AIs. Every plugin in this repository functions by combining a secure data bridge (Model Context Protocol/MCP Server) for live access to your Syncro data with built-in knowledge and skills to guide Claude's behavior.

The repository currently includes two plugins: 

• Syncro Service Desk: Transforms Claude into a specialized service desk assistant. It connects to your live Tickets, Invoices, Organizations, Assets, and Alerts, using Syncro conventions to ensure Claude executes common jobs and manages workflows consistently every single session.
• Syncro Business Owner: Transforms Claude into a quarterly business review assistant. It reads your Tickets, Invoices, and Assets for one Organization at a time and builds a client report and an internal prep sheet.

Install the Plugins

{
  "extraKnownMarketplaces": {
    "syncro-plugins": {
      "source": {
        "source": "git",
        "url": "https://gitlab.com/syncrosecure/syncro-plugins.git"
      },
      "autoUpdate": true
    }
  },
  "enabledPlugins": {
    "syncro-service-desk@syncro-plugins": true,
    "syncro-business-owner@syncro-plugins": true
  }
}

To verify that the Syncro Service Desk plugin works, invoke /onsite-visits and name an Organization you know has open tickets. To verify that the Syncro Business Owner plugin works, ask Claude for a QBR for an Organization that has recent tickets. The skill asks how far back to look before it reads any data. Both checks only read data, so there is nothing to undo. 

If the connector is not connected, the skills say so and stop rather than guessing. If they still don't respond as expected, see Troubleshoot MCP Connections.

About the Plugins

Capabilities & Permissions

The skills in the Syncro Service Desk and Syncro Business Owner plugins act with the access you already have. The connector signs you in as yourself, and your Syncro user permissions determine what it can do: the plugins do not grant new access; they let your AI assistant work with access you already hold.

Within that, the connector can create and update real records in your live Syncro account, including tickets, Organizations, contacts/End Users, assets, invoices and appointments, and it can send invoice email to your customer Organizations. 

The skills are deliberately narrower than that: onsite-visits and doc-search have no write path at all. call-to-ticket and ticket-researcher can both write, but narrowly. call-to-ticket shows you the complete ticket and note, then waits for an explicit Yes before creating anything. ticket-researcher only writes when you explicitly ask it to, saving its findings as an AI-labeled private note that is never visible to the end user.

The Syncro Business Owner plugin uses Syncro read tools only. It never posts comments, edits tickets, or creates or emails invoices. It reads a fixed list of device fields from asset records and reads only the name and ID from Organization records. Text in ticket subjects, comments, and notes is treated as data, so instructions written there are not acted on.

Edit the Plugins for Your Company

Skills are plain SKILL.md files. Nothing stops you from writing your own to sit alongside the Syncro Service Desk or Syncro Business Owner plugin for workflows specific to your organization, using the same Syncro MCP connector. For the full picture of what that connector can do, see Syncro MCP Prompt Library and Syncro MCP Tools Reference. 

This is different from editing the Syncro Service Desk or Syncro Business Owner plugin directly: these skills are versioned and rebuilt from Syncro's repository, so local edits get overwritten on the next update, and won't match what Support expects when you report an issue against a specific plugin version.

You may also use the “Edit with Claude” option from the plugin's vertical ellipsis menu: 

Check for Updates

We publish each new version to the marketplace as soon as it is ready. Getting that version onto your machine is handled by the app you run it in, not by Syncro. Whether it updates on its own, and how often it checks, are settings in that app.

If an update does not seem to have worked, check for a second copy first. A package can be installed from more than one place at once (an organization plugin store and your personal store), and if both hold this package the older copy can win, with nothing warning you. A stale copy does not error; it answers confidently from older instructions. 

List your installed plugins with /plugin and remove any personal-store copy before assuming the update failed.

Access Available Skills

When first invoking a skill, authorize the Syncro connector by signing in with your Syncro credentials. Access is restricted to your organization and user permissions. See Connect the Syncro MCP Server.

Tips: Type / to view and select a skill, or enter your request in plain language.

On Claude Code the commands are prefixed with the plugin name, e.g. /syncro-service-desk:call-to-ticket. Typing / and a few letters finds either form; a user who sees the prefixed form should not think the install is wrong.

Uninstall the Plugins

Provide Feedback & Get Help

Have feedback, a skill idea that doesn't exist yet, or something of your own worth sharing? The Syncro Community is the place for it.

Report any problems to Syncro Support. When you get in touch, include the plugin version, which skill you were using, and what you asked for. Those three things are what support needs first.