With Syncro's Network Discovery feature, you can quickly locate active devices on networks where Syncro agents are already operating.

Notes: 

• This feature is available to those on Syncro's Team Plan. No additional installation is required to use it.
• Syncro's Network Discovery feature provides a distinct network ping to identify active devices. You'll still need to use existing SNMP functionality for manually-created assets, as well as the monitoring capacity of the Syncro agent. 
• If you do not see the top-level Network Discovery tab, click your User Profile Menu, then select Tabs Customization to add it. Reload the page to see the changes.

This document describes how to create and use network discovery profiles. You can choose to work with a specific Customer (Organization), or work across your entire Syncro account. 

Create a New Discovery Profile

To discover assets on your networks, you'll create one or more Network Discovery Profiles. 

For a Specific Customer (Organization)

To create a Network Discovery Profile for a specific Customer (Organization), follow these steps:

1. Navigate to the Customers tab/module.
2. Locate the Customer you want and click to open their Customer Details Page.
3. Select the "Network Discovery" subtab. Syncro displays the Network Discovery Profiles table for the selected customer. Note the Profiles view is selected:
   
4. Click +New Profile. Syncro displays the Network Discovery Profile pop-up window.
5. Complete the fields to set up your profile:
   • Discovery Profile: Enter a descriptive name for this network discovery profile. The Profile Name must be unique for the selected Customer.
   • Primary Network Node: Select the name of the asset on the Customer's network that has the latest version of the Syncro agent installed. Syncro uses this asset as a starting point for the discovery process.
   • Policy Folder: Select from an existing Policy Folder. See Assign a Policy for more information. 
   • IP Range/Subnet: Enter an IP address range or subnet for this discovery profile to scan, in CIDR notation (e.g., 192.168.1.0/24), then click the +. Syncro will validate your entry and add it to a list beneath this field. You can use a wildcard here, e.g.: 10.100.77.*. Please confirm the nodes for discovery have access to the selected subnets.
   • Community String: Community String for SNMP v2 authentication. The default is “public.”
   • Credentials: By default, Syncro uses existing credentials that you select from the Credentials dropdown menu. Select “Create New” to supply new credentials (i.e. a username/password) instead. You'll need appropriate Syncro user permissions to view and/or create credentials. Credentials are needed to remotely install the agent on discovered devices. You can use credential store entries to populate credentials. Discovery profiles may also hold credentials associated with them without adding them to the credential store, if desired.
   • Discovery: Optionally, click the toggle to make your discovery profile recurring. Click the field to specify a Daily Discovery Time. 
      
6. Click Save & Run Now. Syncro saves your profile and immediately kicks off the discovery process. You'll see a status of In Progress. 
7. When a page refresh shows a status of Complete, click “Devices” to see the discovered devices:
   

Note: The Policy Folder and Credentials fields are used only for agent installation (when this functionality becomes available). 

Across Your Syncro Account

Note: If you do not see the top-level Network Discovery tab, click your User Profile Menu, then select Tabs Customization to add it. Reload the page to see the changes.

You can also create a Network Discovery Profile from the Network Discovery tab/module. 

Click that tab in the primary navigation bar, then follow the same steps as described in For a Specific Customer (Organization) from step 4. The only difference is that you'll need to select a Customer from the Network Discovery Profile pop-up window.

View & Run Discovery Profiles

Syncro lists any Network Discovery Profiles you've created in the Network Discovery Profiles table. You can view and run them from here.

Note: Be sure you're in the “Profiles” view:

For a Specific Customer (Organization)

To view and/or run a Network Discovery Profile for a specific Customer (Organization), follow these steps:

1. Navigate to the Customers tab/module.
2. Locate the Customer you want and click to open their Customer Details Page.
3. Select the "Network Discovery" subtab. Syncro displays their Network Discovery Profiles in the table. 
   This table contains the following information:
   • Discovery Profile: The descriptive name originally entered for the discovery profile. Click the hyperlink to open the Network Discovery Profile pop-up window.
   • Status: The status of the discovery profile from its last run. Values are Completed (green), In Progress (blue), and Failed (red). Hover over a failed status for more information. Refresh the page to see status changes. Note: A run that takes more than 24 hours will show a Failed status.
   • Last Discovery Date: The date the discovery profile was last run.
   • Next Scheduled Run/Discovery Date: If the discovery profile was set up as a recurring one, the time it will recur. If not recurring, Syncro displays N/A.
   • # Discovered Devices: The total number of devices the discovery profile located in its latest run. Click the number to display the total number of devices the discovery profile located since its creation. Syncro displays N/A when a run is in progress and 0 if no devices have been found.
4. Click Run Now in any row to start that discovery. 
5. When the results are available (i.e. the Status is Complete), click the vertical ellipsis icon () in that row and select “View Results.” 

Tip: You can also click “Devices” to view the devices discovered across all discovery profiles for this Customer in the Network Discovered Devices table:

Across Your Syncro Account

Note: If you do not see the top-level Network Discovery tab, click your User Profile Menu, then select Tabs Customization to add it. Reload the page to see the changes.

To view and/or run any of the Network Discovery Profiles configured across your Syncro account, follow these steps:

1. Navigate to the Network Discovery tab/module. Syncro displays all of your Network Discovery Profiles in the table. 
   This table contains the same information as described in For a Specific Customer (Organization), with an additional Customer column (for the Customer associated with each Network Discovery Profile). Click the hyperlink to open their Customer Details Page.
2. Click Run Now in any row to start that discovery. 
3. When the results are available (i.e. the Status is Complete), click the vertical ellipsis icon  () in that row and select “View Results.” 

Tip: You can also click “Devices” to view the devices discovered across all discovery profiles for your Syncro account in the Network Discovered Devices table:

Edit or Delete a Discovery Profile

To edit or delete an existing network discovery profile, follow these steps:

1. Navigate to the Network Discovery Profiles table. 
   You can get here from either a Customer's Details Page or from the Network Discovery tab/module in the primary navigation bar. Be sure you're in the “Profiles” view:
   
2. Click the vertical ellipsis icon () in any row. Syncro displays your options.
3. Select “Edit Profile” to edit the profile, or “Delete” to remove it. (Syncro will ask you to confirm deletions.) 

View Network Discovered Devices

Syncro lists any discovered network devices in the Network Discovered Devices table. As with Network Discovery Profiles, you can view the devices discovered for a specific Customer (Organization), or across your Syncro account.

For a Specific Customer (Organization)

To view Network Discovered Devices for a specific Customer (Organization), follow these steps:

1. Navigate to the Customers tab/module.
2. Locate the Customer you want and click to open their Customer Details Page.
3. Select the "Network Discovery" subtab. Alternatively, you can click the vertical ellipsis icon () in any row and select “View Results.” Syncro displays their Network Discovery Profiles in the table.
4. Switch to the “Devices” view: 
    
   Syncro displays the Network Discovered Devices table. This table contains the following information:
   • Devices: The name of the discovered device. Click the hyperlink to open a side panel, which displays more detailed information about the device. Syncro displays the Asset Name if the asset has already been created; if not, the Device Hostname (if available) or Device ID displays.
   • Discovery Profile: The Network Discovery Profile(s) that located the device. Click the hyperlink to open the Network Discovery Profile pop-up window.
   • Status: The status of the discovered device. Values are: Unmanaged (gray), Install Failed (red), Installing Agent (yellow), Awaiting Approval (blue), and Managed (green). Syncro refreshes the status automatically, but you can trigger one with a page refresh.
   • OS: The detected operating system type.
   • IP: The IP address of the discovered device.
   • MAC Address: The MAC address of the discovered device.
   • First Discovered/Observed: The date and time the device was first discovered.
   • Last Discovered/Observed: The date and time the device was last discovered.

Across Your Syncro Account

Note: If you do not see the top-level Network Discovery tab, click your User Profile Menu, then select Tabs Customization to add it. Reload the page to see the changes.

To view any of the Network Discovered Devices discovered across your Syncro account, follow these steps:

1. Navigate to the Network Discovery tab/module. Syncro displays all of your Network Discovery Profiles in the table.
2. Switch to the “Devices” view: 
    
   Syncro displays the Network Discovered Devices table. 
   This table contains the same information as described in For a Specific Customer (Organization), with an additional Customer column (for the Customer associated with each Network Discovery Profile). Click the hyperlink to open that Customer's Details Page.

Security Settings

Each distinct action a Syncro User can take in our Network Discovery feature is configurable as a granular privilege in the Admin tab/module. 

For example, if you only want your techs to be able to view and run discovery profiles, you can limit their access accordingly. 

See the “Network Discovery” section of Security Permissions Reference for details.

Troubleshooting

Older agent versions may cause discovery runs to become stuck in the "In Progress" status for 24 hours. If you encounter this issue, please ensure that the Syncro Agent on your primary network node is upgraded to the latest version and retry the discovery scan once the previous one has failed.