These improvements cover updates made since the March 12 release.

New Features

Network Discovery: Take Action

Network Discovery is now fully live and included at no additional cost in the Team Plan.  Easily identify unmanaged devices and bring them under management, scaling your business by increasing device coverage without manually hunting for new devices.  Automatically detect and manage all network-connected devices, from workstations and servers to printers and scanners, directly within the Syncro platform, eliminating the need for separate tools or add-ons.  And now, with just a few clicks, you can quickly push Syncro agents to supported discovered devices, streamlining your workflows through Network Discovery's deep integration into our combined RMM and PSA platform.
 

Read more here: Discover & Add Assets to Your Networks

Syncro + AutoElevate

We are excited to announce that AutoElevate, a robust Privileged Access Management (PAM) solution, is joining the Syncro Marketplace. This new integration gives Syncro users a smarter way to handle user access control (UAC) requests, lock down admin rights, and streamline technician workflows, all without frustrating end users.

Read more here: AutoElevate Integration 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some improvements and fixes we've made in this release:

Mobile App

• The Mobile App Customer Search Menu has been relocated to the Main menu for easier access.
• Phone number fields can now be tapped to call.
• Address fields can now be tapped to launch the phone's default map app with the address.
• Values in fields such as phone numbers, addresses, asset details, and ticket details can now be copied and pasted.
• Added Asset names on the details of corresponding RMM alerts.
• Fixed an error that resulted in the Asset Index not loading as expected.
• Fixed a display issue to correctly display unread chat notifications in the main dashboard.
• Updated UI when Reassigning Chat to display as expected.
• Fixed an issue that caused a Timer Entry to be created in error when creating a Ticket Note without entering a value in the minutes field.
• Fixed an issue that left some Custom Fields not showing when creating a ticket.
• Fixed a case which could result in a Customer search returning no results when it shouldn't.

Assets

KB5053606 Patch was showing in Italian even though the Asset's location and language indicate US English.

Reports

Added new Product Name Column to the Pending Ticket Charges Report.

Scripts

Fixed an issue where overriding a script to run as either 'System' or 'Logged In User' during manual script runs was not respected and the script would continue to run based on it's saved 'Run As' type.

Tickets

• Performance improvements were made to the new Ticket page including scrolling.
• Navigating back to the new Ticket page retains whether or not the left panel was previously opened or closed.
• Tickets deleted with Bulk Actions > Delete function now record the User who initiated the Action in Logs.
• Alphabetized Ticket Worksheet selection in Ticket Workflows.
• Relevant Assets in the Ticket Detail can now use assigned Contact to search Assets.
• Made some changes to the back end to improve reliability of Recurring Tickets being generated as expected.

Other

• Properly scoped the search of contacts in Search All Things.
• Updated the field names 'Price Retail' and 'Price Cost' on the product detail pages to 'Price' and 'Cost' respectively to provide clarity and better consistency with how these fields are referenced throughout the rest of the app.