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Rob Capparelli
rob.capparelli@syncromsp.com
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September 2024 Release Notes
Published September 9th, 2024 by Rob Capparelli
These improvements cover updates since the August 7th release. New Features Enhanced Ticket Collaboration This new feature set enables smooth collaboration on tickets by adding additional notification options and supporting the ability to mention other techs as well as customer contacts in ticket communications. The mentioning feature can be used in
August 2024 Release Notes
Published August 7th, 2024 by Rob Capparelli
These improvements cover updates made since the July 10 release. New Features Smart Ticket Search Smart Ticket Search goes beyond keyword based search to let you search for tickets the way you think. Build a query with phrases, time frames, names, and more to quickly find the ticket you need with whatever you remember. Plus, Smart Ticket Search auto
February 2024 Release Notes
Published July 14th, 2024 by Rob Capparelli
These improvements cover updates made during the month of February 2024. New Features Ticket Tags Added to Automated Remediation We have expanded our Ticket Tag functionality to now allow Ticket Tags to be added as part of Automated Remediation! This will allow you to automatically Tag your tickets that you have automations for in Automated Remediat
July 2024 Release Notes
Published July 10th, 2024 by Rob Capparelli
These improvements cover updates made from June 13 through July 10, 2024. New Features Enhanced Entra ID Sync We’ve rolled out enhancements to our existing Entra ID sync to improve connectivity and communication, ensuring that you don’t get billed for licenses you aren’t using. See also About Entra ID Sync . Clear Empty Licenses: Create per tenant s
October 2024 Release Notes
Published October 8th, 2024 by Rob Capparelli
These improvements cover updates made since the September 11th release. New Features Ticket View Configuration Updates We’ve added a set of new filtering and grouping options to Ticket Views including Ticket Views by Customer Type using Customer Tags; Ticket Views for all tickets with SLAs; and Ticket Views to include tickets without any Issue Type.
March 2024 Release Notes
Published July 14th, 2024 by Rob Capparelli
These improvements cover updates made during the month of March 2024. New Features Single Sign On (SSO) We globally rolled out SSO with OpenID Connect to all accounts after a successful Early Access where we finalized Mobile App support. You can now use SSO as another authentication option to streamline access and take more control of your security.
January 2024 Release Notes
Published July 14th, 2024 by Rob Capparelli
These improvements cover updates made during the month of January. New Features Hardware Security Keys Prevent unauthorized access to your client accounts by setting up a Hardware Security Key for your Syncro account today. Watch this video for a demo. A Hardware Security Key is a physical device used as a second authentication factor to enhance sec
November 2024 Release Notes
Published November 5th, 2024 by Rob Capparelli
These improvements cover updates made since the October 9th release. New Features Non-Billable Time Tracking This update adds the ability to set Ticket Timer Entries as Billable or Non-Billable making it easier to exclude some entries from client billing. You can customize what rates are billable or non-billable by default at the contract level so t
April 2024 Release Notes
Published July 14th, 2024 by Rob Capparelli
These improvements cover updates made during the month of April 2024. New Features New Functionality to Manage Your Customer Permissions Customizing security permissions is more critical now than ever. We just released a new feature that gives you greater control over the accessibility of your clients' confidential data. When you assign customer per
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