This document introduces the reports available for the Invoices features in Syncro. You can use these reports to monitor your billing health, manage outstanding receivables, and forecast predictable revenue through recurring schedules. These tools also provide the financial visibility needed to evaluate business stability, optimize cash flow, and maintain accurate records for tax and audit reconciliation.

Note: You can access these reports from the Reports tab, or from Admin > Syncro Administration - Reports.

Aging Invoice

Target Audience: Biller and Business Leader

Purpose: This report identifies outstanding balances across your entire customer base to help you manage accounts receivable and maintain healthy cash flow. It answers exactly how much capital is tied up in unpaid invoices and which specific clients require collections outreach.

Interpret the Report: High-level visibility into your aging receivables allows you to prioritize collections efforts based on the length of time an invoice has remained unpaid. By monitoring the transition of balances from Current to older aging brackets, you can identify trends in customer payment behavior and address potential delinquency before it impacts your operational liquidity. This data serves as a pulse check for your billing health, highlighting whether your payment terms are being respected or if certain accounts require stricter credit controls.

Analyzing the relationship between the original invoice total and the remaining open amount helps you track partial payments and ensure that credits or deposits are being applied correctly. When you see a high concentration of older invoices, it may signal a need to refine your automated reminders or adjust your engagement strategy for specific high-value clients.

About the Data:

• Includes all invoices with a non-zero open balance, regardless of the original creation date.
• Aging status is calculated based on the difference between the current date and the specified Due Date.
• Open Amount reflects the Total invoice value minus any applied Payments or credits.
• The report aggregates data across all customers to provide a grand total of outstanding revenue at the bottom of the ledger.

Next Steps: Review the oldest outstanding entries and initiate manual follow-ups or administrative actions for accounts that have moved beyond your standard grace period.

Invoice Export

Clicking this will automatically start downloading a full export of your Invoices to CSV.

Line Item Export

In this report you're able to specify a date range, and then pull a CSV report of all line items, either all or just Paid line items.

Recurring Invoices

Target Audience: Business Leader and Biller

Purpose: This report provides a comprehensive view of your predictable income by consolidating all active recurring billing schedules. It answers the strategic question of what your baseline monthly and annual recurring revenue (MRR/ARR) looks like before one-time projects or hourly work are factored in.

Interpret the Report: Understanding your recurring billing landscape is essential for forecasting and evaluating the stability of your business. By viewing the pro-rated monthly and annual revenue totals, you can see the long-term value of your contract-based services and ensure that your predictable cash flow covers your fixed operational costs. This summary helps you identify which customers are on subscription-based models and how those individual agreements contribute to your overall financial health.

The data allows you to track the cadence of your billing cycles, showing which invoices are set to trigger next and at what frequency. Monitoring these schedules helps you spot inconsistencies in service pricing across your client base or identify opportunities to transition more customers from ad-hoc billing to stable, recurring agreements. This visibility ensures that no contract renewals are missed and that your automated billing engine is performing as expected.

This report will display all your currently recurring Invoices. You can link directly to the customer from any of these. You will get a snapshot of the details of the recurring invoices, and can see a total revenue from them all at the bottom.

About the Data:

• Includes only active Recurring Invoice templates currently scheduled in the system.
• The Total by Period reflects the amount that will be charged on the next scheduled run for that specific template.
• Credits or manual discounts applied at the customer level may not be reflected in these template-level projections.
• Deleted or paused recurring templates are excluded from the summary and revenue calculations.

Next Steps: Use the revenue snapshots to assist with budget planning and resource allocation for the upcoming quarter.

Refund

Target Audience: Biller and Business Leader

Purpose: This report provides a detailed record of all reversed transactions to help you audit financial adjustments and maintain accurate accounting books. It answers which funds have been returned to customers and why your gross revenue might differ from your net deposits.

Interpret the Report: Monitoring refund activity is a key component of quality control and financial oversight. By observing the volume and frequency of refunds, you can identify patterns that might indicate issues with service delivery, product quality, or billing errors. A high volume of refunds for a specific customer or service type can serve as an early warning sign of dissatisfaction, allowing you to address the root cause before it leads to client churn.

This data also assists in reconciling your bank statements against your internal records. Since refunds are often processed through different payment methods, seeing the specific payment type alongside the refunded tax and subtotal ensures that your tax liabilities are adjusted correctly in your accounting workflows. Reviewing these totals periodically helps you understand the true profitability of your operations by accounting for revenue adjustments.

About the Data:

• Includes only payments that have been explicitly marked or processed as a refund in the system.
• Values are displayed as negative numbers to indicate a reduction in total revenue and tax liability.
• The report logic relies on the date the refund was processed rather than the original invoice date.
• Tax amounts are broken out separately to assist with accurate sales tax reporting and filings.
• You can use the Period picker to filter data by specific ranges, such as Month to Date or custom date spans.

Next Steps: Reconcile these refund totals with your merchant processing statements to ensure all reversed funds have been successfully settled.

Suggested Review Schedule

Here is a suggested breakdown of which reports are best suited for immediate financial oversight versus long-term business forecasting:

Weekly Review (Cash Flow and Operational Accuracy)

• Aging Invoice: Review weekly to identify overdue balances and prioritize collections outreach. Frequent monitoring prevents capital from being tied up in unpaid invoices and ensures liquidity.
• Refund: Audit weekly to reconcile reversed transactions with your merchant processor and identify any recurring service delivery issues that may be causing client dissatisfaction.
• Invoice Export: Generate weekly if your team performs mid-month bookkeeping syncs or requires a manual backup of recently generated billing data.

Monthly or Quarterly Review (Financial Strategy and Growth)

• Recurring Invoices: Analyze monthly to evaluate your baseline revenue (MRR/ARR) and ensure all automated billing schedules are performing as expected. Use this data quarterly to identify clients who should be transitioned from ad-hoc billing to stable, contract-based agreements.
• Line Item Export: Run monthly to perform deep-dive analysis on specific service profitability or to prepare detailed tax reporting and sales filings for the previous period.
• Invoice Export (Full): Perform a full export quarterly for archival purposes and to assist with high-level budget planning and resource allocation for the upcoming quarter.