The Emsisoft-Syncro integration helps you keep your customers safe with dual-engine security for Windows clients and servers. Emsisoft Business Security delivers industry-leading protection from ransomware, viruses, crypto-jackers, malicious URLs and more in a single lightweight package.

With this integration, you can purchase and bill your clients for Emsisoft MAV usage directly from Syncro.

Navigate to Admin > Integrations > App Center, then click the Emsisoft app tile to access Emsisoft MAV.

Enable Emsisoft on Assets

There are several ways to enable Emsisoft for your assets:

• Create a policy that has MAV enabled. There are two included policies that allow you to enable MAV: "Monitoring + AV" and "Monitoring + AV PLUS." When you download the RMM installer, select one of these policies and this will also install MAV with your Syncro RMM Agent.
• If you want to use your own policies, navigate to the Policies tab/module edit a policy or create a new policy. You'll be able to enable or disable MAV for the asset. Enabling MAV displays several customizable features:
  
• If you already have a device with Syncro installed and want to use Emsisoft, add a policy for asset with Emsisoft enabled. The install will queue on the asset and if it's online, Emsisoft will install immediately. If the asset is offline, Emsisoft will install once it's back on and connected to the Internet. 

Enable Scheduled Emsisoft Scans

When a policy has Emsisoft AV set to “Syncro Managed,” you can allow Syncro to control when Emsisoft will scan the asset. The available scheduling options include: 

• The type of scan (Quick, Full, or Smart),
• The frequency of the scan (Weekly, or Daily) and for Weekly scans, the day the scan runs,
• The time of day the scan will run,
• Whether the scan quarantines any found threats, and
• Whether the scan should be run silently or not.

Enable Emsisoft Cloud Console

Prerequisites

• You'll need to have signed up for and have access to a MyEmsisoft account. Sign up here if you need one. 
• Ensure that Emsisoft is enabled on your policy and that the policy is set to “Emsisoft Managed:” 
  
  This allows the Emsisoft Cloud Console to control the settings and scans. Syncro will still control the license and installing/uninstalling; this just allows the Cloud Console to take priority over Emsisoft MAV settings.

Configure the Workspace

1. Once Emsisoft is enabled on an asset, an Emsisoft License key displays in the INFORMATION section on the Organization Details Page:
   
2. Create a Workspace for this Organization in the Emsisoft Cloud Console:
   
   Notes:
   • Select "EmsiSoft Business Security" as the protection type.
   • Once you've created the Workspace and click into it, you'll be prompted with a pop-up window:
     
     Do NOT click “Download” or “Send Email.” Instead, check the “Don't show again” box and close the window. (The former will download a trial version of Emsisoft that's outside of Syncro and therefore will not be managed.)
3. Add the License Key from Syncro into the Emsisoft Cloud Console. 
   1. Inside the Workspace navigate to Settings then click “Apply license key”:
       
   2. Copy and paste the key into Emsisoft. (This is the key from Step 1 (in the INFORMATION section of the Organization Details Page).
   3. Once you've entered the key and return to the Workspace, you'll see the device immediately populates with a status of “Not Managed.” This means the license has not yet been authorized:
      
4. In Syncro, get the "Emsisoft-Token-Apply" script from the Community Script Library and import it. This script will apply the Emsisoft CCC Auth Token so the device becomes managed. 
   
   Here's a copy of the script:

Import-Module $env:SyncroModule
start-process -filepath "$env:programfiles\Emsisoft Anti-Malware\a2start.exe" -argumentlist "/applytoken=$authToken"

runtime variable: authToken

Note: If you copy/paste the script, be sure the quotations on the file path are not being escaped, otherwise the script will not run successfully.

5. Before the running the script, locate and copy the Installation Token from Emsisoft Cloud Console. You'll need to add this to the script as the runtime variable. The token can be found under Protection Policies:
   
   Note: The Installation Token is per Workspace in the Emsisoft Cloud Console. You only need one Installation Token per Organization in Syncro.
6. Run the script on the asset in Syncro:
   
   Note: If your Organization has multiple assets, you can select them all from the Assets & RMM page and run a bulk script. When you paste the Installation Token into the runtime variable as directed above, the script will run on all assets.
   See also: Use Scripts.
7. Once the script has successfully run, the asset will change to “Protected” in the Emsisoft Cloud Console:
   
   This also means license has been authorized and you are free to make changes to the policy.

Emsisoft Cloud Console Policy Controls

Add Templates to Your Workspace

You can handle policy settings using a Policy Template in the Emsisoft Cloud Console. These templates can then easily be applied to all Workspaces.

Add a template to a Workspace here:

Once the template has been created, you can start applying the policy settings.

Policy Settings

IMPORTANT: Some settings in the Emsisoft Cloud Console appear in both Syncro and Emsisoft. For these settings, Syncro will control them and override what is entered in the Cloud Console.

The settings handled by Syncro and always enabled (shown in red) are:

BEHAVIOR BLOCKER FILE GUARD The “Required Computer Restarts” and “Don't Show Notifications in Silent Mode” checkboxes in the NOTIFICATIONS section

The settings handled in the Syncro policy (shown in red) are:

The settings controlled in the Emsisoft Cloud Console (shown in green) are:

The “Only scan files with specific extensions” checkbox and Edit Extensions SCHEDULED SCANS section EXCLUSIONS section NOTIFICATIONS section (except for the “Required Computer Restarts” and “Don't Show Notifications in Silent Mode” checkboxes; Syncro always enables these) UPDATES section ADVANCED section

Billing

• You can review your MAV billing and license usage anytime using the Managed Antivirus Usage Report. Navigate to Reports > RMM > Managed Anti-Virus Summary.
• The usage count that informs billing is based on the number of Assets assigned the Emsisoft Policy via the Policy > Antivirus tab and that are ready to be deployed by the Syncro Agent, even if the installation has not been completed due to system or network environment conflicts.
• The Syncro billing system sends an automated email 5 days prior to your subscription renewal with your anticipated MAV charges.
• For billing questions, please contact Support.

Troubleshooting

If Emsisoft MAV is showing up as “Not Installed” in the Antivirus tab in Syncro and “Not Managed” in the Emsisoft console but it’s showing as “Installed” in the Overview and Installed Apps for the asset in Syncro, this can happen when the required port 61614 is closed on the endpoint. This prevents the Syncro Agent from being able to communicate with the Emsisoft Console. Setting port 61614 to Open may resolve the issue.