This Syncro-Domotz integration has two parts, which can be configured individually or together:

• PSA Ticketing: Monitor, manage, track, troubleshoot and resolve issues with network and device issues that Domotz discovers. 
• Asset Management: Streamline Asset Management by automatically sending device and network details discovered by Domotz to Syncro, and vice-versa.

Connecting your Syncro and Domotz accounts in this integration can improve your customer support process by actioning critical issues and events more quickly and efficiently. For example:

• Domotz can automatically create and update your Syncro tickets when a specific network or device event occurs.
• Tickets are automatically updated by Domotz. For example, if a device goes down and then goes up, Domotz will automatically update the Syncro ticket.
• If a Ticket was resolved and a new event occurs with the same device, the new Ticket will reference the previous one.

Learn more about the Syncro-Domotz MSP Integration 2.0. 

Set Up

To set up this integration, follow these steps:

1. Navigate to Admin > Integrations - App Center, then select the Domotz app card.
   Tip: Search for Domotz in the field or click the Business Automation category to filter the list of app cards.
2. To set up PSA Ticketing, follow the steps described in Domotz's Syncro PSA Ticketing Integration document.
3. To set up Asset Management, follow the steps described in Domotz's Syncro Asset Management Integration document.