Create an Asset Manually

When you can't install the Syncro Agent on an Asset (e.g., for printers, monitors, phones, Linux servers, network switches, etc.) but you want to track it in Syncro, you can create the asset manually.

To do so, follow these steps:

1. Navigate to the Assets & RMM tab.
2. Click +New Asset. Syncro displays New Asset/Create an RMM Agent page: 
   
3. Click +Create Asset Manually. 
    
   Tip: If you landed here by mistake, click +Create RMM Installer to return to that screen.
4. On the Create Asset Manually page, select an Asset Type. 
   Note: If the type you want does not exist, click Modify Asset Types to add one.
5. Start typing and then select a Customer Name to associate with the asset.
6. Give the Asset a Name.
7. Optionally, give the Asset a Serial Number or unique identifier.
8. Optionally, toggle the SNMP Enabled field to the On position. Select the SNMP version you'd like to use and complete the appropriate fields. For details, see Enable SNMP on an Asset.
9. Click Create Asset. Syncro navigates you to the new Asset's Details Page.

Edit an Existing Asset

To edit an existing Asset, follow these steps:

1. Navigate to the Assets & RMM tab/module.
2. From the table, click the hyperlinked Name of the asset you want to edit. Syncro displays that Asset's Details page: 
   
3. From the actions button bar in the upper right, click Edit. Syncro displays the Edit [Type] Asset page with the Asset Details subtab selected:  
   

Notes: 

• The right side of an Asset's Edit page displays the following read-only sections reflecting the current values for that asset:
• System Information
• Operating System
• Hardware
• Storage
• Networking
• Antivirus
• The action bar also includes buttons to Change Policy and Manage Asset Types. The former navigates you to the Assets & Policies Subtab for the Customer. The latter navigates you to the Asset Types page/table.

4. Update values for any of the fields in the ASSET INFO section, shown along the left side of the page:
   1. Click the Edit (Pencil) icon to open the Update Asset Owner pop-up window, which you can use to select a Customer Name and Policy Folder. Click Update to save your changes.
   2. To rename a User-Created Device, enter a new value in the Asset Name field, then click Save Changes. For Syncro Devices, names of assets default to the Hostname. If the asset's host name changes on the machine itself, the Asset Name field in Syncro automatically changes:  
       
      To override this, check the “Use a Friendly Asset Name” box, then enter a value in the Asset Name field and click Save Changes. 
      Tip: You can revert back to using the Hostname at any time by unchecking the "Use a Friendly Asset Name" box.
   3. Any Custom Fields you've created for the asset appear at the bottom for editing.
5. If desired, click the SNMP Details subtab to Enable SNMP on an Asset.
6. Scroll to the top and click Save Changes. Alternatively click Cancel.

Note: Sometimes when you edit an asset and click Save Changes, Syncro will reload the asset edit page. This happens when there are errors, which you will see near the top of the ASSET INFO section:

Migrate a Syncro Asset to an Unmanaged Asset

If you don't want to continue actively monitoring an asset but want to keep it for historical reference, consider these options:

1. Uninstall the Syncro agent remotely using the uninstall script. 
2. Uninstall the Syncro Windows agent directly from the machine. 
3. Merge the Syncro asset into an unmanaged asset for the same (Customer) Organization. This option preserves Ticket history, attachments, etc.