This document provides the current list of domains that Syncro agents need to communicate with in order to function properly. 

Notes: 

• Be sure to allow outbound TCP connections over port 443 for both HTTP over TLS and non-HTTP over TLS.
• If you are using Splashtop, refer to their documentation for the current required firewall exceptions. 

Wildcards

The following wildcards are the easiest way for you to supply this information:

*.syncromsp.com

*.syncroapi.com

*.kabutoservices.com

Fully Qualified Domain Names (FQDNs)

Notes: 

• If you choose to enter each subdomain manually and do not use the Wildcards, you'll also need to update your policies whenever Syncro adds new subdomains. 
• The SUBDOMAIN entries below are client specific; you'll need to provide the subdomain of your own instance.

attachments.servably.com

background.syncromsp.com

chat-chat.syncromsp.com

desktop-updates.kabutoservices.com

ld.aurelius.host

production.kabutoservices.com

realtime.kabutoservices.com

rmm.syncromsp.com

SUBDOMAIN.api.syncromsp.com

SUBDOMAIN.syncromsp.com

SUBDOMAIN.syncroapi.com

syncro-live.syncromsp.com

traversal.syncromsp.com

updates.kabutoservices.com

Services & Processes

Here are the Syncro services and processes that can be added as exclusions.

Services

Syncro

SyncroLive

SyncroRecovery

Processes

Syncro.App

Syncro.App.Runner

Syncro.Overmind.Service

Syncro.Service

Syncro.Service.Runner

SyncroLive.Agent

SyncroLive.Agent.Runner

SyncroLive.Service

SyncroLive.Service.Runner

If you continue to encounter issue despite adding the above exclusions, you may also add these folders as exclusions:

C:\Program Files\RepairTech

C:\ProgramData\Syncro

Troubleshooting SSL Issues

For devices where you suspect SSL issues, paste each of the following URLs into its browser: