Syncro's Automated Remediation feature helps you automate actions when RMM Alerts are created.

Note: While assets don't have a limit for the total number automated remediation events that can affect them per day, no single automated remediation can run more than 11 times on a given asset every 24 hours.

To feed an alert into an automated remediation (i.e., trigger an automatic response from an alert), follow these steps:

1. Select the Assets & RMM tab. The All Assets page displays.

In the upper right, select Automated Remediation from the View button menu:   


Tip: You can navigate to the Automated Remediation table from two other places:

• The Alerts tab: click Manage Automated Remediations.
• The Admin tab: under RMM Settings, click “Automated Remediation.”

2. In the upper right corner of the Automated Remediations page, click +New Automated Remediation. The New Automated Remediation page appears:

3. In the lower right of the CONDITIONS section, click [ + ] to add one or more conditions:   
   Depending on the condition you select, additional information will be required.    
   
   Repeat this step to add multiple conditions. For more information about available Conditions, see Automated Remediations Reference.   
   
   Note: When you add multiple conditions, ALL of the conditions need to be met for the action to be executed. (There is currently no “or” option available.)   
   
   Click the X icon to delete any you add by mistake.  
    

4. In the lower right of the RUN THE FOLLOWING ACTIONS FOR THE MATCHING RMM ALERTS section, click [ + ] to add one or more actions:

5. Depending on the action you select, additional information will be required.   
   
   Tip: If your actions include emails, see the AVAILABLE TEMPLATE TAGS section to search for a list of variables you can include:  
    
   Repeat this step to add multiple actions. For more information about available Actions, see Automated Remediations Reference.  
   
   Note: When you add multiple actions, ALL of the actions will be executed when the condition(s) are met.  
   
   Click the X icon to delete any you add by mistake.  
    

6. Click Save. The Automated Remediation appears as a row in the table, with options to Clone or Delete [ X ]: