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Wake on LAN (WOL)

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Updated at Jan 20, 2025
By Kali Patrick

Table of Contents

Prerequisites Wake an Asset

Related Docs

  • About the Assets & RMM Tab/Page

Note: This document has been imported from the former KB and has not yet been verified.

 

With Syncro's Wake on LAN (WOL) feature you can wake up Assets that are asleep or powered off entirely.

Prerequisites

IMPORTANT: For WOL to work on an asset, the following criteria must be met:

  • The asset must be of type “Syncro Device.” (See also: Create and Manage Custom Assets.)
  • WOL must be enabled in the BIOS. (Refer to the motherboard manufacturer's documentation for a how to do this. Some boards require more than one setting.)
  • WOL must be enabled in Windows in the NIC's (Network Interface Controller) device properties: 
  • Another asset must be online on the same IP scheme as the offline asset.

You can use Security Groups to specify which of your technicians have the ability to WOL. See Security Permissions Reference and Security Permissions Reference for more information. 

Wake an Asset

To trigger the wake command, follow these steps:

  1. Navigate to the Assets & RMM tab/module.
  2. From the table, click the hyperlinked Name of the asset you want to edit. Syncro displays that Asset's Details page.
  3. Select the dropdown option next to the offline badge: 
     
    Syncro sends the wake on LAN signal to an asset on the same network as your offline asset and displays a message saying “We are attempting to wake this asset now.”

Note: Syncro will log WOL in the Recent Activity section for the asset:

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