These improvements cover updates made since the March 4 release.

New Features

Microsoft 365 Baseline Expansion: CIS-Aligned Hardening

This update expands Syncro Microsoft 365 management by integrating all automatable assessment rules from the CIS Microsoft 365 Foundations Benchmark v6.0.0 (IG1). The feature eliminates the need for third-party M365 security assessment tools by providing a built-in, "set and forget" baseline that automatically flags deviations from CIS best practices. 

Core capabilities include:

• Continuous Compliance Monitoring: Automated assessments run twice daily to flag deviations from CIS best practices.
• Drift Prevention Alerts: Receive notifications if a client user disables mandatory security settings, such as Global Admin MFA.
• Cyber Insurance Readiness: Instantly generate current state reports to identify security gaps that could impact insurance premiums.

Read more here: Baseline Rules Logic List. 

Ticket View Enhancements

This month’s updates focus on adding extensibility to Ticket Views, including the ability to export views directly to CSV, and new filter options for views that focus on key ticket milestones. 

Core capabilities include:

• Customizable CSV Exports: Export a Ticket View with your exact custom columns and filters applied, including Custom Fields.  
  Note: The CSV Export is not available on the legacy Ticket page.
  
• Ticket Milestone Date Ranges: Gain deeper insights into your team's performance by filtering Ticket Views by key milestones—like created, resolved, or due dates—across specific timeframes.
  

Read more here: Work with Ticket Views. 

Cloud Backup Enhancements

• File permission restore for SharePoint and OneDrive: Restores now include file permissions. When you restore files from SharePoint or OneDrive, the original permission settings are preserved on the restored content.
  
• Sticky note backup for Exchange: Exchange backups now capture sticky notes. These items are included in standard backup runs and can be restored alongside other Exchange content.

IP Allowlist Nicknames & Management

We are transforming the IP Allow List from a static list of strings into a managed security directory. By introducing an optional Nickname field and Inline Editing, we admins can now conduct 5-minute security audits with total confidence.

Read more here: Configure IP Restrictions. 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life improvements and fixes we've made in this release:

API

• The all_comments parameter of the Tickets API now defaults to false if it is not provided which means that only the initial comment or ticket description is returned. The Ticket Comments endpoint is the recommended path to retrieve the full comment history of tickets.
• Fixed a bug which prevented Invoice Due Date from updating via an API call.
• Fixed an issue where some parameters were ignored when used with the query parameter on the Tickets API endpoint.

Assets

• To help partners maintain HIPAA compliance and end-user transparency, we’ve introduced granular session notification controls for Syncro Remote with Splashtop. In the remote access policy settings, you can now customize notification types, including popups, banners, or both, and ensure they remain non-dismissible throughout a remote session on Windows, Mac, and Linux assets. 
• Improved Mac Agent Monitoring to significantly reduce false offline alerts. This update provides a more stable monitoring experience and ensures your uptime reporting for Mac agents is more accurate.
• Users assigned to Security Groups for Select Customers with the permission to broadcast messages to assets now have 2 options: send to all assets of a particular Customer Organization within their Security Group or to all assets in a Saved Asset Search within their configured Customer Organizations.
• Fixed an issue which resulted in Non Global Admin Users being unable to clear RMM alerts.
• Fixed an issue where alerts were not getting triggered when an SNMP device goes offline for longer than the configured threshold in the policy assigned to that device.

Backup

• The backup widget now gives a clearer view of how much Entra ID content is protected.
• The backup portal dashboard now shows the tenant name. No more cross-referencing to confirm which tenant you're looking at.

Customer Organizations

Fixed an issue where the Customer Organization Tag permissions were not working for users without additional unrelated permissions.

End User Portal

• Fixed an error which could lead to not being able to paste into a Ticket Comment in the Customer Portal under certain conditions.
• Fixed a typo in the handling of credential errors.
• Fixed an error which was leading to documentation pages failing to load when the document contains a credential that is marked as visible.

Invoices

• Fixed an issue with bundles not retaining ticket details when added to invoices.
• Fixed an issue where bundles did not display in the right order on invoices.
• Fixed an over eager validation which could lead to a line item to not apply as expected to a recurring schedule.
• Fixed an error which resulted in cases where Payments were not always automatically importing from Xero.

Mobile App

Fixed a back-end error which could lead to the search in the mobile app not returning desired results consistently.

Reports

• Fixed an issue where the PDF file from the Executive Report Summary Report Builder was not getting created.
• Added a CSV column to the Ticket Time by Technician (Tech_hours report).
• Fixed a bug where "Ctrl+P" on Reports page only prints 1 page now, not the full length report as expected.
• Fixed an issue where Report Builders > Antivirus Coverage Visual Block throws generation error when target Customer has Syncro Device Assets but no Managed Antivirus enabled.

Tickets

• The Beta programs for the Ticket page and the Rich Text Editor have ended; for a period of time, options will still exist on the Ticket Settings page in Admin to revert either back to the legacy versions.
• Real-Time "Ticket Status Changed" automations now support the Resolved status. This allows you to execute critical final steps the second a ticket is closed, such as: instantly sending CSAT surveys, clearing process-driven tags, or triggering follow-up workflows. These automated actions ensure a consistent and professional end to every customer interaction.
• Improved Assignee/Subscriber selection for Tickets. Users will now only see relevant comanaged users in the Ticket Assignee and Subscriber fields based on their assigned permission groups.
• Fixed an issue where Ticket Automations configured to unassign technicians from tickets was not working.
• Fixed an issue where credentials in Secret (Encrypted) Ticket Custom Fields were no longer accessible from the Ticket Details page without clicking Edit.
• Fixed an issue which led to 'Re-Assign to Tech if Breached' feature in SLA settings not triggering as expected.

Other

• Optimizations have been made in Search All Things to prevent time-outs in general.
• Added "Percentage Discount" product type to the Contract Editor.
• Fixed an issue where users in Security Groups configured for Select Customers could experience timeout errors when searching on the Asset page or through Search All Things.
• Addressed issues with timeouts running Database Exports.
• Fixed an issue where line breaks in the Message field for Store Credit resulted in a 500 Error.