Latest Updates

Updated at Jul 31, 2025
By Kali Patrick

Table of Contents

Windows Agent Update - Version 1.0.191 - Releasing Thursday, July 31, 2025 Agent Assets Backgrounding Tools End Users Reports Tickets

This update includes:

Fix: SNMP Monitors Failing with Hostnames. This release resolves an issue where SNMP monitors configured using hostnames (instead of IP addresses) were failing to connect and timing out. The agent will now reliably parse and communicate with SNMP devices whether their address is defined by an IP address or a hostname.

Important Information for all Windows Agent Releases:

Agent releases are automatic; no manual action is needed.
These updates affect the path C:\Program Files\RepairTech\Syncro.
Action required for whitelisting: If you use tools like ThreatLocker or AppLocker, you'll need to allow this path to ensure continued automatic updates.
For details, see our Exceptions and Allowlist documentation.

Since the feature release on July 9, here are some Quality of Life updates that we've made in Syncro:

Released backend updates to enable SNMPv3 monitoring within the Windows agent.
Released backend updates to support new capabilities for SNMPv3 network discovery.
Fixed an issue where remote installs via Network Discovery would fail if a local admin username was provided without a domain.

Fixed an issue where the Site / Address column in the Asset list sorted Assets without values in the column randomly.

Removed openhardwaremonitor.sys and associated temperature probe monitoring to enhance the module's security and stability.
Refreshed the UI branding for Backgrounding Tools to align with Syncro's updated branding.

Fixed an issue where Contact Tags assigned to End Users were removing after a refresh when unrelated edits were not saved.

Fixed an issue where the Period drop down on the Tickets Created Report would revert back to “Since 365 days ago”.
Fixed an issue with the formatting of time in the CSV export of the Ticket Time Entry Report.
Fixed an issue where data was not appearing on the Ticket Time Entry Report when Today or Yesterday were the selected Periods.

You can now navigate directly to the End User Details page from the Contact column on the new Ticket page.
Improved the dropdown for Duration in the View Log pop up.
Fixed an issue with the Labor Log toggle displaying incorrectly.
Fixed an issue where the Assignee field on the Ticket Details page would shrink after certain updates causing it to be unclickable.
Fixed an issue where Ticket Views set to filter by Customer Organization would include other tickets when grouped by Status.
Fixed an issue where the ticket groupings would not expand when clicking the chevron.

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