Since the feature release on September 3, here are some quality of life improvements that we've made in Syncro:

Admin

• Fixed some UI elements in the Admin menu not closing as expected in very low screen resolutions.
• Fixed UI copy not being visible in Dark Mode on the Account Management page.
• Updated locale drop down to display currently supported locales.

Mac Agent

• Resolved an issue where a debug tool intermittently appeared in the system tray menu.
• Moved UI logs to the user library for enhanced security.
• Added support for correctly identifying Heimdal's Thor Agent as onboard antivirus software.
• Updated Syncro branding.

Policies

Fixed an issue saving Policies with a large number of folders.

Reports

• To improve data security, we've updated the 'Downloads' security group permission to 'Downloads (They Generated)', limiting non-admin users to viewing only the reports they've personally exported. Global Admins retain full visibility and can now see which user initiated each download.
• Driver Updates are now included on the Vulnerable Systems Report.

Tickets

• Ticket Subjects can now be edited inline on the Ticket Details page reducing the previous clicks required to go to the Edit page and save from there.
• Updated the Additional CC field on tickets to reduce clicks and improve experience.
• There are new ad-hoc filter options on the Ticket page for Organization and End User so that you can filter tickets by Customer Organization and/or End User / Contact.
• Added Ticket Tags to the Ticket Export CSV.
• Fixed an issue where notifications were not sent when an SMS text reply was received from a customer for a ticket.
• Ticket Status names now need to be unique.  Any existing duplicate Ticket Status names have been automatically renamed with [Copy] appended to the name.  No new duplicate Ticket Status names can be saved moving forward.
• Fixed a case where multiple contracts with price controls would conflict. The Contract associated to the ticket now always takes precedent.
• Performed some back end changes to improve reliability of the Recurring Ticket generation system.
• Updated Ticket Worksheet Template UI to make it more clear that it is possible to change the name of a Worksheet Template after creation. Worksheets on Tickets continue to be able to have their name also edited by clicking on the Worksheet title while editing.

Other

• Fixed an issue that prevented the Product & Services Category editor from correctly initializing.
• Added a Disconnect button to the Quickbooks Desktop management controls. Allows for easier migration from QBD to QBO.
• Updated API Documents to include new Timer endpoints billable_time & billabled_override.