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Latest Updates
Table of Contents
Windows Agent 1.0.195 Release: 10/15/25
Windows Agent version 1.0.195 will be deployed on Wednesday, October 15, 2025.
Key Updates in This Release:
- Enables Future Application Patching Updates: Includes backend updates to support upcoming Application Patching improvements.
- Refines SNMP Filtering: Updates the criteria used to filter SNMP port states.
Important Information for all Agent Releases:
- Agent releases are automatic; no manual action is needed.
- The update affects the path:
C:\Program Files\RepairTech\Syncro. - Action required for whitelisting: If you use tools like ThreatLocker or AppLocker, you'll need to allow this path to ensure continued automatic updates.
For details, see our Exceptions and Allowlist documentation.
Since the feature release on October 1, here are some quality of life improvements that we've made in Syncro:
Agents
Fixed an issue with the Mac Agent where a hotkey combination could interrupt a chat session.
Automated Remediation
Fixed an issue where automated remediation was triggered by an alert from a script but from the API.
End Users
Enhanced the count on the End User tab of Organizations to be more dynamic based on how the table is filtered.
Mobile App
Fixed a validation error that could cause the email checkbox on Ticket Communications to not be visible if the top level customer had no email but the assigned end user did.
Reports
- Added time period options for Today, Yesterday, This Week, and Last Week to all blocks in both the Internal Report Builder and the Executive Summary Report Builder.
- For users who don't have access to all reports, the sections in which the user can't access any of the reports in the section is now hidden so that the user only sees sections with reports that he or she can access.
- Fixed an issue with rounding on the Ticket Time by Technician Report.
- Fixed an issue with Ticket Tags not showing up in the Ticket List block for Report Builder.
Tickets
- Fixed an issue with the Ticket Worksheet progress bar showing an invalid value with worksheets that only contained a Section label.
- Updated text coloring in the Labor Log to be easier to read in dark mode.
- Fixed an issue where pinning a comment would affect the display of the comment details.
Other
- Updated Xero Invoice sync logic to adhere to Xero's updated security protocols.
- Fixed an issue where purchase order emails to vendors were sent with raw html instead of matching the formatting in the preview.
- Fixed an issue with Bitdefender alerts not firing in Syncro.