Since the feature release on December 3, here are some quality of life improvements that we have made in Syncro:

Assets

• Added permissions to Security Groups for All Customers for Viewing, Creating, Editing, and Deleting Asset Custom Fields.
• Fixed an issue where saved asset searches returned a 404 error if the search referenced a policy folder that had been deleted.
• Eliminates a memory spike in the SyncroLive process caused by screen resolution changes during Remote Desktop sessions.
• Resolves persisting ‘Remote Host not Found’ errors in Backgrounding Tools resulting from our agent not exiting properly after Windows session changes (e.g. logout, RDP connections).

Backup

Improved handling of 0 users on the usage reports.

Invoices

• Addressed an issue with timeouts which could be triggered when deleting line items on estimates and invoices as well as on invoice deletion.
• Fixed the table header formatting on Recurring Invoices.

Microsoft 365 integration

Added information about Baseline Rules aiding in categorization and providing more insight into how their implementation may impact an organization.

Mobile App

The scope of tickets displayed to users with limited customer access has been improved.

Payments

Fixed an issue that could lead to a 500 error on successful payment confirmation in the End User Portal.

Reports

Fixed an issue in the Customer Sales Summary where, in some cases, the customer balance inaccurately display balances of $0.

Scripts

Manual, on-demand script runs now execute immediately before any pending recurring scheduled scripts, resolving delays for urgent actions.

Tickets

• Renamed the system Ticket View previously called “All” to be “All Unresolved” to better reflect the tickets that it is actually returning.
• Applied alphabetical ordering to the Technician drop down lists on the Ticket Index and Ticket Details pages.
• Fixed an issue where the Billable Time column on the Ticket Index page was not getting updated from the Labor Log.

Other

• Addressed an issue causing time-outs with the Notifications slide out at the top of all pages.
• Fixed an issue with adaptive cards not posting notifications to the Teams mobile app.