Since the feature release on October 1, here are some quality of life improvements that we've made in Syncro:

Assets & RMM

• Maintenance Mode is now available within Bulk Actions on the Assets & RMM page. This lets you quickly apply the mode to as many assets as you need with a single click, eliminating the time-consuming process of updating them one by one.
• RMM alerts created via the API will now trigger Automated Remediation when the new parameter 'skip_automation' is set to 'false' in the rmm_alerts API call.
• Fixed an issue with the Mac Agent where a hotkey combination could interrupt a chat session.
• New clarifying message will now display when trying to create an asset manually with a serial number that matches an existing asset.
• Saved Asset Searches better enforce requirements for a Display Name and an operator for Policy Folder when using as search criteria.
• The 'Paste' functionality in the File System tab of Backgrounding Tools has been restored, allowing users to efficiently paste copied files and folders as expected.

Calendars

Improved Google Calendar integration sync resilience to ensure appointments are being created and synced as expected.

End Users

Enhanced the count on the End User tab of Organizations to be more dynamic based on how the table is filtered.

Mobile App

• Fixed a validation error that could cause the email checkbox on Ticket Communications to not be visible if the top level customer had no email but the assigned end user did.
• Now showing “Leave Screen” confirmation dialog when navigating back from creation/edit screens.
• Fixed cases where the Android keyboard could display incorrectly after leaving the Chat module.
• Improved the UI to be more clear when the Ticket Description can be expanded on the Ticket Detail screen.
• Improved page load performance when opening a Ticket Appointment from the Ticket Detail screen.
• Fixed a case where Ticket Comment validation wouldn't display as expected.
• Improved Asset loading performance.

Reports

• Added time period options for Today, Yesterday, This Week, and Last Week to all blocks in both the Internal Report Builder and the Executive Summary Report Builder.
• For users who don't have access to all reports, the sections in which the user can't access any of the reports in the section is now hidden so that the user only sees sections with reports that he or she can access.
• Fixed an issue with rounding on the Ticket Time by Technician Report.
• Fixed an issue with Ticket Tags not showing up in the Ticket List block for Report Builder.
• Fixed an error causing Tech Hours Report to show Timer entries as billable despite Non-Billable setting.
• Fixed an issue with the CSV export of the Asset Audit Report where the Warranty Status was not exporting.

Scripts

Added date validation when scheduling a script to prevent scheduling a script for a date in the past which could cause it to automatically queue and run.

Tickets

• Added a new setting in Ticket Preferences which allows control over the autofill duration inside of the Labor Log modal. You can now choose from 15, 30, 45, or 60 minutes for the duration autofill.
• Updated text coloring in the Labor Log to be easier to read in dark mode.
• Updated the Tech drop down selection in the Labor Log to only show active Users.
• If a technician/user is disabled, ticket communications will no longer be sent to that user.
• Fixed an issue with the calculation of Resolution Time when the ticket is in a status configured to pause the SLA timer.
• Fixed an issue where pinning a comment would affect the display of the comment details.
• Fixed an issue with the Ticket Worksheet progress bar showing an invalid value with worksheets that only contained a Section label.
• The Worksheet deletion action now aligns to other Worksheet update types and will update the Ticket if it's open in a different tab or if another user has it open to properly reflect that the Worksheet was deleted.
• When the toggle to “Disable billing and invoicing for this account” is enabled in Account Settings, the Actions menu on the Ticket Details page no longer offer actions around Estimates and Invoices.
• Fixed an issue with the Ticket View options available to assign to users and the handling when no Ticket Views are assigned to users on the Team Views tab of Ticket View Settings.
• Fixed an issue with adding mentions that include Cyrillic letters.
• Fixed an error which prevented the date/time stamp field in the Timer Log from automatically updating on the Ticket Detail without a page refresh.
• Fixed an issue where the Pause button would not work on the Labor Log when there were more than 10,000 characters in the Note field.
• Fixed an issue in the Email Rules which prevented Contacts from being assigned to Tickets as expected.
• Updated the Ticket Worksheet creation & edit page to be more clear when things are successfully added and saved.
• Changing the Customer Organization assigned to a Ticket with Relevant Assets now results in a pop up message offering the option to either move Assets to the new Customer Organization or remove the Assets from the Ticket.
• A “Show More” link has been added on the End User Portal so that the entirety of long Ticket comments can display.

Other

• Updated Xero Invoice sync logic to adhere to Xero's updated security protocols.
• Fixed an issue where purchase order emails to vendors were sent with raw html instead of matching the formatting in the preview.
• Fixed an issue with Bitdefender alerts not firing in Syncro.