Documentation Center
AI Ticket Classifications Reference
Syncro uses AI to place your Tickets into the following classifications. For certain classifications, guided resolution steps are also available. Syncro will continue to add to this list over time.
| Classification/Category Name | AI-Guided Resolution? |
|---|---|
| Account: General Account Tickets | |
| Account: Change Account Permissions | |
| Account: Login Help | |
| Account: Move Access to Another User | |
| Account: New Account Creation | |
| Account: Password Reset | |
| Account: User Offboarding | |
| Account: User Onboarding | |
| Audio_Video_Monitor_Tickets: General | |
| Audio_Video_Monitor_Tickets: Audio Mic Issues | Yes |
| Audio_Video_Monitor_Tickets: Audio Sound Issues | Yes |
| Audio_Video_Monitor_Tickets: Monitor Hardware Issues | Yes |
| Audio_Video_Monitor_Tickets: Monitor Screen/Display Issues | Yes |
| Audio_Video_Monitor_Tickets: Webcam Issues | Yes |
| Backup_Sync: General | |
| Backup_Sync: Backup Issues | Yes |
| Backup_Sync: Sync Issues | |
| Email_tickets | |
| MS_Software_tickets: General | |
| MS_Software_tickets: EXCEL | |
| MS_Software_tickets: License Expiry/Renewal | |
| MS_Software_tickets: MS 365 | |
| MS_Software_tickets: One Drive | |
| MS_Software_tickets: Outlook | |
| MS_Software_tickets: PowerPoint | |
| MS_Software_tickets: SharePoint issues | |
| MS_Software_tickets: Teams | |
| MS_Software_tickets: WORD | |
| Network: General | |
| Network: Internet | |
| Network: VPN | Yes |
| Network: Wifi | Yes |
| Other | |
| Printer_Scanner: General | |
| Printer_Scanner: Hardware Issues | |
| Printer_Scanner: Install | |
| Printer_Scanner: Paper Jam | Yes |
| Printer_Scanner: Print Quality | Yes |
| Printer_Scanner: Software Issues | Yes |
| Printer_Scanner: Toner/Ink | Yes |
| Security: General Incident | |
| Security: Spam | |
| Security: Virus | |
| Slow_Computer: General | |
| Slow_Computer: Slow Application | |
| Storage_Space_Running_Out | |
| Windows_OS_Tickets: General | |
| Windows_OS_Tickets: BSOD | |
| Windows_OS_Tickets: Windows Update Issues |