About the Cloud Backup Dashboards
Table of Contents
The Cloud Backup dashboards show whether a Syncro Tenant's backups are healthy. On the Microsoft 365 dashboard, each service displays a color status so you can catch failed or lagging backups before a client needs a restore.
The Backup Portal has two dashboards, one for Microsoft 365 and one for Entra ID. Summary backup details also appear in the Cloud Backup section of any Syncro Tenant's Details Page.
Tip: Once you're in the Backup Portal, use the keypad (
) icon in the upper left to switch between Cloud Backup for Microsoft 365 and Cloud Backup for Entra ID.
Microsoft 365 Dashboard
The Microsoft 365 dashboard has a tile for each service: Mail, OneDrive, Contacts, Calendar, SharePoint & Teams Files, Teams Chats, and Planner Plans. Each tile shows:
- Status: A green, yellow, or red icon in the upper right shows the service's health. See About Health Status Indicators.
- Users: The number of users included in the backup.
- Last Backup: When the most recent backup ran.
- Total: The total size of the backup.
- Items: The number of items in the backup.
A service that isn’t enabled for backup shows a power icon in place of the status icon. Hover over the icon to see “Disabled”.
The chart below the tiles shows storage usage by service and your storage trend over time:
Tip: Remember that once enabled, backups are automatically scheduled to run twice a day.
About Health Status Indicators
| Status | Health % | Users with Failed or Lagging Backups | What to Do |
|---|---|---|---|
|
Green |
Above 99% | Under 1% | Nothing. Backups are healthy. |
|
Yellow |
95% to 99% | 1% to 5% | Check the service’s tile for its last backup time, then see Fix a Yellow or Red Status. |
|
Red |
Below 95% | Over 5% | Investigate now. See Fix a Yellow or Red Status. |
How Backup Health Is Calculated
Backup health is the percentage of users with a successful backup in the last 12 hours. Backups run twice a day, so a healthy user never goes more than one cycle without a successful backup.
Two kinds of users lower the score:
- Lagging: The user has no successful backup in the last 12 hours.
- Failed: An error is stopping the user’s backup from completing, such as a mailbox that has exceeded its capacity.
For example, let's say a Syncro Tenant has 200 users. Two are lagging and one has a failed backup. That's 3 users, or 1.5% of the Syncro Tenant's users, so health is 98.5% and the status is yellow.
Note: Health scoring applies to the Microsoft 365 dashboard only.
Fix a Yellow or Red Status
When a service shows a yellow or red status, follow these steps:
- On the Microsoft 365 dashboard, find the services showing yellow or red.
- Check each tile’s Last Backup time. If it’s more than 12 hours old, the service’s backups are lagging.
- If the status is yellow, wait and check again later. Temporary issues, such as a network connectivity problem or a Microsoft Graph API outage, often clear on their own.
- If the status stays yellow or is red, contact Syncro Support.
Restore Data in Bulk
On the Microsoft 365 dashboard, click Restore Wizard to restore data for multiple users, sites, or groups in one workflow. (See also: Cloud Backup Bulk Restore Wizard.)
Entra ID Dashboard
The Entra ID dashboard groups Entra ID objects (Users, Groups, Roles, Policies, and more) into categories. Each category shows its object count and when it was last backed up.
On the left, the Operational Status shows whether Entra ID backup protection is active.
Tip: Remember that once enabled, backups are automatically scheduled to run twice a day.
To capture a clean state before a major policy or group change, click Trigger Backup. This takes a manual snapshot you can restore if the change goes wrong.