The Syncro-Threatdown integration offers best-in-class endpoint security solutions designed to protect organizations like yours.

Note: Universal Billing is currently available with Threatdown.

About Threatdown

You need security that's powerful yet simple. Threatdown gives you a single, multi-tenant dashboard to manage all your clients' security, from endpoint protection to advanced threat hunting.

With Threatdown, you can:

• Boost Efficiency: Manage everything from one place, saving time and resources.
• Increase Revenue: Easily add high-value services like EDR and MDR to your offerings.
• Deliver Expert Security: Provide 24/7 expert-led threat detection and response without the cost of building your own security operations center.

The Syncro-Threatdown integration makes it easy to deliver comprehensive security, increase profitability, and give your clients the peace of mind they deserve.

Pricing

Pricing is per endpoint with no contracts and no minimums.

Note: Syncro displays specific pricing in the Threatdown tile, located in the App Center for your Syncro account.

Support

All technical support is handled by Threatdown directly.

Support requests can be created, viewed, and responded to using the “Support Cases” tab when logged into the Threatdown OneView portal.

Provision New Accounts or Migrate Existing Accounts

Note: You must be a paying Syncro subscriber (i.e., not on a Trial) to provision or migrate an account.

To provision a new Threatdown account, follow these steps:

1. Navigate to Admin > Integrations -  App Center.
2. Type “Threatdown” in the search bar, or click the Security link. 
3. Click the Threatdown tile.
4. To create a new account, click Provision New Account. The page will refresh momentarily and you'll receive an activation email.
5. To migrate your existing Threatdown instance over to Syncro instead (to take advantage of our aggressive pricing): 
   1. Send email to threatdown@syncromsp.com. 
   2. When that process is complete, you'll be able to click Link Migrated Account and provide the Threatdown Client ID and Threatdown Client Secret:
      

Obtain Your Threatdown Client ID and Client Secret

To obtain the Client ID and Secret you need to link a migrated account, follow these steps:

1. Log into your Threatdown account.
2. Navigate to the “Integrate” section. (This is typically found in the main menu or under a settings/gear icon.)
3. Look for the APIs section for a link to “OAuth2 Clients.” (You should find an option to generate client credentials or create a new client.)
4. Follow the prompts to name the new client application (e.g., "Syncro").
5. Assign the necessary access permissions (e.g., read, write, execute) for the new token. You should only grant the permissions that your integration requires. Syncro recommends all three:
   
6. Once created, the console will display the Client ID and Client Secret. These are your API credentials.
   IMPORTANT: Copy and store these credentials in a secure, encrypted location. The Client Secret is typically shown only once and cannot be retrieved again.