The Syncro-IT Glue integration:

• Automatically adds a new Asset from Syncro to the IT Glue view,
• Syncs Asset names/properties from Syncro to IT Glue (attachments, custom fields, and other information is NOT included),
• Adds a link in the Asset's Information section on the Asset Details Page so you can click to view the instance in IT Glue,
• Marks any deleted Syncro Assets as “inactive” instances in IT Glue.

IMPORTANT: 

• This integration only works for Assets that are Syncro Devices; manually created Assets will not sync. 
• Changes in IT Glue do not sync back into Syncro.

Generate an API Key

To set up the integration, follow these steps:

1. Navigate to your IT Glue account and login. 
2. Select Account, then API Keys. 
3. In the Custom API Keys section, click the plus (+) sign. 
4. Enter a name for the API key.
5. Click Generate API Key. 
6. Copy the API Key you generated here to use in the next section.

Set Up the Integration

In Syncro, follow these steps:

1. Navigate to to Admin > Integrations - App Center
2. Click the IT Glue app card to start the integration:
   
   Tip: Search for IT Glue in the field or click the Business Automation category to filter the list of app cards.
3. Click Configure Integration:
   
4. On the Set Up IT Glue Credentials page, paste the API key you generated in IT Glue, then click Continue:
   
5. Click Start Syncing to sync your IT Glue Organizations and Configurations:
   
6. After the initial sync is complete, map your Syncro Asset Types to your IT Glue Configuration types:
   
   Click Next to continue.
7. Map each of your IT Glue Organizations to Syncro Customer Organizations. 
   Note: Syncro will try to automatically map these for you by Name, then Email, then Phone number, but you can always map them manually here. Be sure to map IT Glue Organizations to Customer Organizations 1:1 to prevent poor data syncing:
   
   Click Next to continue.
8. Check the “Enable integration” box, then click Finish:
   

Now, when you view an Asset's Details Page, the "Asset Information" section displays a link that takes you directly to the Configuration in IT Glue:

Troubleshooting

If you have any trouble with the Syncro-IT Glue integration, you can always navigate back to the IT Glue app card in the App Center to review the settings.

If you notice that an Asset is not in IT Glue, make sure:

1. The Asset is counted in the number of "Devices" shown on the App Card.
2. The Asset is a “Syncro Device.” (Manually created assets will not sync using this integration.)
3. The Asset's Customer Organization in Syncro is correctly mapped to an Organization in IT Glue.
4. The mapping between Syncro Customer Organizations and IT Glue Organizations is 1:1.

If you notice that Assets in Syncro are not syncing over to IT Glue, enable the Syncro integration inside IT Glue to properly configure their side of the integration. Check the IT Glue Knowledge Base article on this integration for more detailed help.