Flowroute is a leading VoIP trunking/SMS/SIP provider for users running a VoIP phone system. Flowroute also has an API makes them a reasonable SMS-on-demand service. If you want to pay for your own SMS account, to use your own Caller ID (from number), or use features Syncro doesn't provide, you can integrate a Flowroute account and use that for your SMS needs.

With the Syncro-Flowroute integration you can:

• Port your phone (or buy a new phone number (DID) at Flowroute) to use for inbound/outbound SMS messages to/from Syncro.
• Send any new, blind inbound SMS messages to this number into Leads.

Notes:  

• This integration doesn't tie into Syncro's "Caller ID" integration.
• This document doesn't cover using Flowroute for SIP trunking (as in a FreePBX or similar type of phone system setup).

Prerequisites

You need to have and/or get your own account with Flowroute.

Set Up

To set up the Flowroute integration, follow these steps:

1. Navigate to Admin > Integrations - App Center, then click the Flowroute app card. Syncro displays the Enable Flowroute SMS page:
   
   
2. Enter the Flowroute DID. (This is a number like the "12065551212" placeholder text.)
3. Log into your Flowroute account and get your API credentials:
   
4. Copy/paste the Access Key and Secret Key from Flowroute into the corresponding fields in Syncro.
   
   Note: Be sure to add the callback address for your account to Flowroute so it can forward the messages. That address is: https://<YourSubDomain>.syncromsp.com/flowroute/process_sms
5. Click Save. Syncro notes that your settings have been saved:
   

Now when you send SMS messages out of Syncro, we'll use your Flowroute account. You won't hit any limits, and the send to/from will be the correct phone number.