Accepted Payment Methods

We currently accept payment via credit card or ACH.

If you have a very large payment to make (over $5,000) and are having problems making the payment, please reach out to our billing team at billing@syncromsp.com for assistance.

Update Payment Information

To update your payment information within Syncro, follow these steps:

1. Log into Syncro as an active Admin user.
2. Navigate to Admin > Account Settings.
3. In the Subscription section, click Manage, then select “Payment Method.”

If you update your payment information and receive an error or page that says something went wrong, this is caused by the updated payment information being declined. Our payment system does some automatic checks when given new payment information to verify security information as well as available funds if a payment needs to be processed.

If a payment was due and you receive an error, please see Declined Payments for further information.

You can also update your payment information via the link at the bottom of your invoices from Syncro. This link will take you to view your prior invoices, subscription information, and an area to update your payment information. If you are unable to locate this link, you can have an active Admin on the account reach out to the billing team at billing@syncromsp.com for assistance.

Declined Payments

Once payment is declined, our system will flag your account as having a failed payment. While this flag is active, you will be prompted to update your payment method upon login and will have limited access to the Admin page. Once we are able to process the payment, the flag will be lifted from your account. Our system will automatically attempt to collect payment every few days after this first declined payment.

We have limited visibility when it comes to why a payment was declined and we do not have any way to “force” the payment through. If you think your payment should have gone through, we recommend you contact your bank prior to contacting us. Your bank may have automatically stopped the transaction from going through, or may need pre-authorization or there may be a hold on your card. Only your bank will have access to this information.

When you update your payment information, our system will automatically attempt to collect the payment again. If you need help getting our system to attempt payment collection, you can reach out to ou rbilling team at billing@syncromsp.com. While we cannot force payment through, we can re-attempt the payment collection.

Note: If you update your payment information and try to process payment multiple times in a row, our system may automatically block future attempts due to security concerns. After a certain amount of attempts, we are unable to lift this block. If this happens, you will have to wait up to 48 hours for the block to be removed.