Syncro's Dashboard module gives you a quick and easy way to see what's happening across your organization. To access it, click the Dashboard tab:

Note: Syncro updates the data in the Dashboard every hour, but the page does not reload automatically. If you install a browser extension like Easy Auto Refresh, please know we've not tested this.

Display Options

Click Enable Full Screen to remove the primary navigation bar and see more of the Dashboard. From there, you'll be able to turn Dark Mode on/off and disable the full screen when you want.

Note: If you're projecting Syncro's Dashboard onto a big screen in a shared office and you start a support chat, your conversation will show up on the projected screen. To avoid this, be sure the person starting the support chat isn't the one sharing their screen.

Ticket Metrics

The top portion of the Dashboard contains metrics related to ticket productivity, including:

• The number of tickets opened, closed, and updated today,
• The number of tickets due today and in the coming days, and  
• Information for evaluating your team's response time (e.g., Average First Response Time and Average Time to Resolution).

Notes: 

• A Stale Ticket is one that hasn't been updated in over 3 days.
• Hyperlinked numbers are clickable. For example, click the number under "Opened Today" and Syncro will display the tickets opened today.

Below these, the Dashboard displays:

• Tickets per Active Customer: TBD
• Computers with Alerts: The number of assets that currently have open alerts. Click the hyperlinked number to display the Assets & RMM table, pre-filtered by the computers with open alerts.

Alerts & Additional Metrics

The middle portion of the Dashboard primarily contains alerts, as well as some additional metrics, including:

• Alerts by Computer: An arch graph displaying alerts per computer type. Click a portion of the graph to display your Open RMM Alerts page, pre-filtered by the assets of that computer type throwing the alerts.
• Alerts by Type: An arch graph displaying open alerts by their alert type. Click any portion of the graph to display your Open RMM Alerts page, pre-filtered by assets throwing that alert type.
• Open Tickets: An arch graph displaying open tickets per assigned technician.  Click any portion of the graph to display your Tickets page, pre-filtered by the open tickets assigned to that tech.
• Active Subscriptions: An arch graph displaying the proportions of each Recurring Invoice type (e.g., Invoice, Asset Counter, etc.).

The bottom portion of the Dashboard contains additional metrics, including:

• Ticket Count: A vertical bar graph displaying the number of tickets open and closed over the last 6 months.
• Active Subscriptions by Frequency: A horizontal bar graph displaying the number of Recurring Invoices by billing frequency (e.g., for the last Week, Month, Quarter).
• Devices Added Per Month: A line graph displaying the number of assets added over the past 6 months.