To integrate with Microsoft Teams, you'll create a workflow in Teams, configure an incoming webhook, then copy that URL to your Syncro Notification Sets. You can configure a different workflow for each Notification Set, or use the same workflow across multiple sets.

See also: Learn more about Microsoft Teams.

Known Issues & Limitations 

Note: These are per Microsoft's documentation.

• By default Teams only lists the 50 most recently-named group chats in the drop-down list. If you want to send a message to a new group chat, use the following option.
• The Get @mention token for a user can only be used for mentioning users, mentioning channels/teams is currently not supported.
• Sending a message in private channels isn't supported.

Enable the Integration

To enable the Syncro-Microsoft Teams integration, follow these steps:

1. Navigate to Admin > Integrations > App Center.
2. Search “Microsoft Teams” or click the Business Automation link to filter the app cards.
3. Click the Microsoft Teams app card.
4. Click Enable Microsoft Teams Integration. 
5. Click Go to Notification Center to configure your webhooks:
   
   Note: You can also find the Notification Center under Admin > Syncro Administration > Notification Center.
6. Next, you'll need to create a Microsoft Teams Workflow. See Create incoming webhooks with Workflows for Microsoft Teams for more information.
7. Once you've created your workflow, copy/paste the generated Workflow URL into the Microsoft Teams Workflow URL field:
   
8. Now you can choose any of the events you want to be notified about. Check the appropriate boxes in the MS Teams column:
   
9. Click Update Notification Set. Whenever the select event(s) are triggered, a notification appears in Microsoft Teams: