The Microsoft Teams integration allows you to configure an incoming webhook and copy that URL into Syncro notification rules.

About Retired Office 365 Connectors

IMPORTANT: Per this MS Developers Blog Post, webhook-based Office 365 Connectors will be retired on January 31, 2025. You will need to create new workflow URLs to be applied to your Syncro integration with MS Teams. This MS Teams support article has more information on how to set up incoming web hooks with workflows for MS Teams.

Once you have your new workflow URL, you need to update the Microsoft Teams Workflow URL in each Notification Set in which you have MS Teams notifications configured.

Known Issues & Limitations 

Note: These are per Microsoft's documentation.

• By default Teams only lists the 50 most recently-named group chats in the drop-down list. If you want to send a message to a new group chat, use the following option.
• The Get @mention token for a user can only be used for mentioning users, mentioning channels/teams is currently not supported.
• Sending a message in private channels isn't supported.

Set Up

To set up the Syncro-Microsoft Teams integration, follow these steps:

1. Navigate to the App Center and click the App Card for Microsoft Teams:
   
2. Click Enable Microsoft Teams Integration. 
3. Click Go to Notification Center to configure webhooks:
   
4. Use the MS Teams column in the Notification Center to set up webhooks that will post to MS Teams:
   
5. Next, you'll need to create a MS Team Workflow. This MS Teams support article has more information on how to set up incoming web hooks with workflows for MS Teams.
6. Copy/paste the generated Workflow URL into the Syncro Notification Center:
   
7. Now you can choose any of the events you want to be notified about:
   
8. Click Update Notification Rule to save. Now when the event is triggered, the notification shows up in MS Teams: