AutoElevate is a Privileged Access Management (PAM) solution that allows you to remove local admin rights and secure clients with least privilege without frustrating your end users. You will immediately enhance all your cybersecurity efforts, and help stop malware and thwart attackers.

About the Integration

Functionality

Once you've set up the AutoElevate to Syncro integration, AutoElevate will:

• Open requests as Tickets within Syncro, automatically linking them to the (Customer) Organization and Asset.
• Resolve Tickets in Syncro once the request has been actioned within AutoElevate.
• Display a link to their Admin Portal, so you can approve or deny specific requests.
• Display a link to VirusTotal, so you can see additional details about any files in question.

Billing & Support

• AutoElevate automatically starts as a 14-day trial. Any usage remaining after that 14-day period will automatically convert to production usage. 
• AutoElevate usage is billed in arrears, as part of your Syncro account invoice.
• Support for AutoElevate is handled directly by AutoElevate. You can email them at support@cyberfox.com.

Set Up

To set up the AutoElevate-Syncro integration, follow these steps:

1. Navigate to Admin > Integrations - App Center.
2. Start typing "AutoElevate" in the search bar, then click the App Card.
   Tip: AutoElevate is under the Security category, which you can also select to locate it.
3. Click Provision New Account. 
4. Follow the instructions in the email you receive to finish setting up your AutoElevate account. Be sure to select “Syncro” as your PSA.

Note: If you have an existing AutoElevate account, you can migrate your billing over to Syncro from any distributor; to begin that process email us at autoelevate@syncromsp.com.

Deploy AutoElevate Agents

To deploy your AutoElevate Agents in Syncro, follow these steps:

1. Navigate to >Scripts.
2. Under the “View” button menu in the upper right corner, select “Community Script Library.”
3. Type "AutoElevate" in the search bar, then click Search. 
4. In the results, locate the installation script: AutoElevate Deployment (Official)
5. Click Import to My Scripts. The Editing Script page displays.
6. Scroll to the bottom where you see the script. 
7. Replace the text that says __LICENSE_KEY_HERE__ with your AutoElevate license key. (You can find this in the AutoElevate Admin Portal under Settings > License Key.)
8. Click Update Script to save your changes.

Note: There's no need for you to manually create Companies in the AutoElevate Admin Portal first. Simply run the script on a target machine, and the AutoElevate agent will download and install, auto-creating the Companies/Locations. Refresh the data using the Refresh Data button on the AutoElevate Admin Portal "Computers" page, and you'll see the company/location/machine.