Asset Warranty Tracking automatically retrieves and displays warranty start and end dates, as well as status (active or expired), for supported hardware assets. The feature is integrated into Syncro’s asset records, enabling you to manually edit or refresh warranty data, receive customizable RMM alerts before warranties expire, and access warranty information in key reports.

Designed for both Team and Core Syncro plan users (as a paid add-on for Core), Asset Warranty Tracking streamlines warranty management, supports compliance, and helps you avoid costly lapses in coverage by centralizing all warranty information in one platform.

Read on, or watch this short video to learn more:

Enable or Disable Asset Warranty Tracking

If you're a Team Plan user, Syncro's Asset Warranty Tracking feature is automatically enabled and there's nothing you need to do. 

If you're a Core Plan user, follow these steps:

1. Navigate to Admin > Integrations - App Center, then click the Asset Warranty Tracking app card. (You'll find this via search, or in the Business Automation category.)
2. Toggle “Enable Asset Warranty Tracking” to the On position. 
3. Click Save. A confirmation dialog appears, explaining that enabling this feature will generate an additional charge per account per month. 
4. Click Confirm to activate the feature.

To disable the feature (if enabled), uncheck the box. Once you confirm the change, billing will be adjusted accordingly.

Manage Asset Warranty Tracking

View Warranty Information

To view asset warranty information, follow these steps:

1. Navigate to the Assets & RMM tab/module.
2. Click the Name of any asset to open its Details Page.
3. On the left side you'll see a “Warranty” section:
   
   • Warranty Start/End Date: The warranty’s start and end dates (e.g., 08-16-21 – 08-16-24).
   • Warranty Status: “Active” (green) or “Expired” (red) based on the current date and the warranty’s end date. If the Status unknown or otherwise unavailable, you may see “Unknown” or “N/A”.

Tip: You can also see this information on an Asset's “System Info” subtab when you select “Warranty” from the left navigation:

Manually Edit Warranty Dates

To manually edit warranty dates, follow these steps:

1. Navigate to the “Warranty” section as described in steps 1-3 in View Warranty Information.
2. Click Edit in the section header.
3. In the Warranty Date pop-up window, type a new Start and/or End Date. Alternatively, update the dates using the calendar picker:
   
   Note: Both dates are required.
4. Click Save. 
5. If desired, Refresh Warranty Information.

Refresh Warranty Information

To refresh warranty information, follow these steps:

1. Navigate to the “Asset Information” section as described in steps 1-3 in View Warranty Information.
2. Click the refresh () icon next to the warranty date. 

Set Up RMM Alerts for Expiring Warranties

To set up RMM alerts for expiring warranties, follow these steps:

1. Navigate to Admin > RMM Settings - Preferences.
2. Check the “Create RMM Alert for Expiring Asset Warranties” box, then provide a value for the “Days in Advance” field. The default is 30 but you can enter a value between 1 and 365.
3. Be sure to click Save.

When the end date of any asset warranty matches the number of days entered here, Syncro triggers the “Warranty Expiration” RMM alert. For example: “This asset’s warranty will expire in 30 days.”

Audit Warranty Activity & Generate Reports

Warranty information (start/end dates, and statuses) are available in several locations for reporting and auditing purposes:

• Any edits made to Warranty Dates are logged in the Asset’s Change History. Admins can click the View History button at the bottom left corner of an Asset's Details Page to view this log:
  
• From the Asset Activity Audit Report page, you can select “Warranty Expiration" as the Activity Type. Your generated report will contain this information.
• It's also possible to incorporate Warranty Information into reports you create using The Report Builders.