Syncro has made the full suite of Acronis Cyber Protect line of products available to you without the hassle of contracts, financial commitments, or minimums to meet. For a full breakdown of available SKUs, pricing, and pricing tiers, refer to the Acronis Cyber Protect Feature Guide.

Notes: 

• Acronis provides direct support for all issues. See the Acronis-Syncro Direct Support Instructions for details.
• We currently offer Acronis for Syncro users located in the USA, UK, EU, Australia, New Zealand, and Canada.
• If you'd like to migrate an existing Acronis account to Syncro for continuous management, please contact our Sales team directly at acronis@syncromsp.com.
• Acronis provisioning is not available to Syncro trial accounts.

Access Acronis in Syncro

To access Acronis in Syncro, follow these steps:

1. Navigate to Admin > Integrations - App Center.

2. Start to type Acronis in the search bar, then click the Acronis tile that appears. The Acronis Backup page displays specific pricing and package details.

3. Review the Terms of Service and Privacy Statement provided via the links to Acronis. 

4. Click I Accept. 

5. Proceed to Set Up a New Customer.

Set Up a New Customer

To set up a new customer in Acronis, follow these steps:

1. Log In and access your Partner dashboard.
2. At the top right of the page, click +New, then select "Customer” from the dropdown menu.
3. Enter the general information for the customer.
4. Use the Mode dropdown menu to select whether the customer is using a free Trial period or going directly to a Production environment. 
   IMPORTANT: If you select Trial mode, the customer will receive a 30-day trial period, after which they'll automatically be switched to Production mode.
5. For Management Mode:
   1. If you want your customer to manage their own account without you having the ability to manage it for them, select “Self Service.”
   2. If you want to manage the customer instance, select “Managed by Service Provider.”
6. In the Security section, check the “Two-Factor Authentication” box.
7. Create an administrator account for the customer. Some things to note:

Login: Login names are unique, so it’s best practice to use your company name followed by the user’s first and last name as their login (e.g., syncro-bobsmith)

Email: Enter an email address for the Admin account, which may be an email address at your company, or an email address at your customer. (This depends on the Mode selected in step 4 above.)

First Name/Last Name: Enter the Admin's first and last name.

Company Contact: Define the roles for this administrator or “Company Contact” (e.g., Billing, Technical, Business). The role determines which platform updates the Admin receives. You can select a single role type or multiple roles.

Click Next to Select a Service.

Select a Service

Note: Ensure the Protection box is checked to enable service selection. 

There are two service billing options available under the Cyber Protect platform: 

• Per Workload: Bills based on a license for each product, along with a discounted per GB cloud storage cost.

• Per GB: Bills based on storage utilization exclusively, both for local and cloud storage. This model has no license fees.

Click Next to Configure Services.

Configure Services

Configure services as desired. All available SKUs will be enabled by default. You can disable any given SKU on a custom-by-customer basis as necessary. 

Notes:

• Backup protection for Cloud Storage in the Acronis Cloud is enabled by default, and is required to back up data to the cloud. Local backup Resources are also enabled by default and are required to back up data locally.

• The Standard Protection plan can include M365 and Google Workspace Protection. Alternatively, these can be disabled if not selected for the customer.

Click Save to complete the creation of your Customer, which allows you to view them in your tenant.

Proceed to Create a Protection Plan.

Create a Protection Plan

To create a new Protection plan for your customer, follow these steps:

1. Navigate to the selected customer and click Manage Service.
2. From the menu on the left side, select “Management,” then “Protection Plan.”
3. Select “Create Plan.” 
   IMPORTANT: Use the toggles to disable the Antivirus & Antimalware Protection, Vulnerability Assessment, and Device Control items from your protection plans. Failure to do this may cause potential conflicts with existing antivirus deployments.
4. Configure the protection plan as desired. You can select back-up schedule parameters to be included in this protection plan.
5. Click Create.

Proceed to Install the Acronis Agent.

Install the Acronis Agent

Note: Silent deployments are not available for Mac and Linux agents natively through Syncro.

To install the Acronis Agent after you've created a Protection Plan, follow these steps:

1. Navigate to the Add Devices section (Devices > Add).
2. To perform a silent installation for Windows machines:
   1. Generate a token. 
      IMPORTANT: Be sure to record the token identifier as tokens are not visible after they are generated.
   2. Use the Syncro - Acronis Deployment install script with the token you previously recorded as a script variable.
3. To perform a manual install, select the applicable option (Server, Workstation, OS). 
   Note: Manual installs require you to log into your customer instance to register the deployment.

About Monitoring Scripts

There are two scripts available in Syncro's Community Scripting Library for monitoring the general health of the Acronis installation:

• Syncro-Acronis Backup Plan Health Monitoring
• Syncro-Acronis Backup Job Health Monitoring

Cancel Acronis

If you want to cancel your Acronis instance please contact our Support team. 

Notes: 

• The Acronis billing cycle ends at 11:59PM UTC the last day of each month, so all cancellation requests must be submitted three business days prior to this time to avoid further charges.
• To expedite the process, you can alternatively delete your customers, assets, and data from your Acronis instance manually.