Syncro's Multiple Outbound Email addresses feature allows you to send billing and marketing emails from their own dedicated email addresses, while preserving an email address for support. 

For example, you can use an outbound “support@” email for tickets and a “billing@” email address for your billing communications. This helps ensure communications unrelated to support are routed to the proper channels.

You can read on, or watch this short video to learn more:

Once you have an Active Mailbox, you can adjust the Outbound column to one or more Email Categories including Billing, Marketing, and Support. 

Click the dropdown menu to choose the categories you want associated with the Mailbox. 

Note: The Billing and Support categories can only be assigned to one Mailbox at a time. The Marketing category can be assigned to more than one Mailbox.

Once you select an Outbound email category, any email triggered from those areas of Syncro will be sent using that Mailbox.  

Support

This category is for all Ticket-related communication, including:

Billing 

This category is for Invoicing, Estimate, and Purchase Order (PO)-related email communications:

Marketing

This category is for all Mailer-based communications, including Mailer and Mailer Campaign Email.