To create different tax rates to assign to your Customers and/or Products and Services, navigate to Tax Rates under Administration > Invoices - Tax Rates:

The Tax Rates table displays any existing tax rates:

IMPORTANT: 

• The default tax rate is the first rate displayed in the table. Use the triple line icon to reorder your tax rates in the Tax Rates table and any place in Syncro where you can select a Tax Rate.
• Unless you have never used a Tax Rate, editing an existing Tax Rate can corrupt existing invoices and cause other problems. We strongly recommend creating a new rate instead.

Create a New Tax Rate

To create a new tax rate, follow these steps:

1. Click +New Tax Rate. The New Tax Rate page displays:
   
   
2. Provide a descriptive name and specify the amount as a number (percent).
   
   Note: If your Tax Rate requires two rates (e.g., city and state), select “Is Tax Group.” If you do not see this option, navigate to Admin > Invoices - Preferences and check the "Enable Multiple Taxes" box. See also Canadian Multiple Tax Rates - GST, PST, HST. The values displayed in the First/Second Tax boxes are those available in the Tax Rates table.
    
3. If you have a QuickBooks or Xero integration, click the QuickBooks or Xero dropdown and select its corresponding tax rate.
    
4. Click Create Tax Rate. The new Tax Rate appears in the table.

Modify or Delete an Existing Tax Rate

Navigate to the Tax Rates table (Admin > Invoices - Tax Rates), then:

• Click any hyperlinked Name (or the Edit pencil icon) to edit tax rate information, or
• Click the Delete (red x) icon to delete a tax rate.

Note: When you delete a Tax Rate, Syncro still retains the Name, Rate, and calculated amount on existing (past and pending) Invoices. Such deleted tax rates display as TAX_RATE_NAME (Archived) in the Tax Rate field. When you modify the Tax Rate on future Invoices, Syncro recalculates the amount and the Archived tax rate no longer appears.

Apply Tax Rates

When you create a new Customer, select the appropriate Sales Tax. If your Customer should never be taxed, check the Tax Free box. Syncro then automatically calculates tax based on the tax rate set on the Customer. See Create a Customer for instructions.

Tip: While there isn’t a way to assign different rates to other Customer sites (e.g. for a Ship To address on an Invoice), you may prefer to create a site as a separate Customer to use a different tax rate. 

When you create Products & Services, select the tax rates that apply to your items (if applicable). 

Map Sales Tax With Your Accounting Integration

When you connect Syncro with an accounting platform such as QuickBooks or Xero, you may find it easiest to map your tax rates.

If applicable, select the correct QuickBooks Desktop, Online, or Xero tax code when you create the new Tax Rate:

Canadian Multiple Tax Rates - GST, PST, HST

In areas of Canada that have federal (goods and services - GST) and provincial (PST) taxes, you can create the two rates and then combine them into a third. You'll get reporting that just works, and displays any dual taxes on receipts and invoices.

Follow these steps:

1. Make sure the "Enable Multiple Taxes" box under Admin > Invoices - Preferences is checked.
2. Create two individual tax rates, using the instructions from Create a New Tax Rate. Name them something descriptive like GST and PST, and specify the percentages for each.
3. Create a third tax rate with a name like HST, and check the “Is Tax Group” box. Select GST for the First Tax, and PST for the Second Tax.
4. Use the hamburger (triple-line) icon to reorder the HST Tax Rate to the top, to make it the default. (Refresh the page to see your changes.)
5. Finally, edit any individual products and/or services that use ONLY PST or GST: